General Manager-CEC

The General Manager is responsible and accountable for the overall performance, culture, operational excellence, and strategic direction of the Cork Customer Engagement Center. This leader sets a compelling vision for the center and translates it into actionable strategies that reflect Marriott’s core values and global service standards.

The role ensures exceptional stakeholder satisfaction, strong financial and operational performance, and effective delivery of Sales, Service, Loyalty, Customer Care, and Revenue Generation objectives. The General Manager champions a culture grounded in the 3Cs – Curious, Courageous, Connected, while leading the centre through ongoing business transformation and building genuine commitment and engagement for the changes ahead, ensuring the team is aligned, informed, and actively participating in shaping the future of the centre.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.