Additional Information: This hotel is owned and operated by an independent franchisee, BK Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, driving financial performance, and maintaining brand standards. This role requires strong leadership, strategic thinking, and operational expertise to manage departments including front office, housekeeping, food & beverage, sales, and maintenance.
Key Responsibilities
Operational Leadership
Oversee daily hotel operations to ensure efficiency, quality, and guest satisfaction
Ensure compliance with Marriott brand standards, policies, and procedures
Monitor service delivery and implement improvements as needed
Financial Management
Develop and manage annual budgets, forecasts, and financial plans
Analyze financial performance and implement strategies to maximize revenue and profitability
Control expenses and optimize operational costs
Guest Experience
Ensure a high level of guest satisfaction through exceptional service
Address and resolve guest concerns promptly and professionally
Maintain strong guest relations and reputation management
Team Leadership & Development
Recruit, train, and mentor department heads and staff
Foster a positive and inclusive work environment
Conduct performance evaluations and support employee development
Sales & Marketing
Collaborate with sales and marketing teams to drive occupancy and revenue
Build relationships with key clients, partners, and the local community
Support marketing initiatives and promotional campaigns
Compliance & Safety
Ensure compliance with health, safety, and legal regulations
Maintain security standards and emergency procedures
Uphold ethical business practices and company values
Qualifications
Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
5–10+ years of hotel management experience, with at least 3 years in a leadership role
Strong financial acumen and operational expertise
Excellent leadership, communication, and interpersonal skills
Proven ability to drive revenue growth and improve guest satisfaction scores
Ability to work flexible hours, including weekends and holidays
On-site presence required
Fast-paced, guest-focused environment
Competitive salary and performance-based incentives, Employee discounts and travel benefits. 55k to 65k
This company is an equal opportunity employer.
frnch1
