General Manager

Responsible for generating profit to meet or exceed budget expectations while

maintaining operational and guest service standards as described for Johnson

Hospitality hotels.

 

1. Develop, administer, and control the hotel revenue and expense budgets

2. Analyze profit & loss and general ledger statements. Submit P&L variance reports in a timely manner

3. Review and approve the hotel payroll

4. Review and approve transmittals, other front office paperwork, and reports

5. Authorize direct bill accounts and monitor the administration of accounts receivable

6. Handle certain top and target accounts; participate in joint sales calls

7. Provide direction, input, and approve the hotel marketing plan

8. Follow up as needed on the Marketing Plan. Review top and target accounts and

weekly call reports with sales staff

9. Review room inventory management to ensure maximization of room revenue

10. Monitor negotiated rates

11. Ensure proper selection, training, counseling, and motivation of

hourly employees. Hire, train, counsel, and motivate the

management team

12. Ensure proper administration of benefits programs to all hotel employees

13. Review all hourly personnel performance appraisals. Conduct all management

(direct reports) performance appraisals

14. Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct all performance deficiencies

15. Ensure an employee attitude of attentiveness and anticipation of guest needs

16. Ensure proper delivery of guest special requests

17. Use the L.E.A.R.N Model for all guest recovery incidents that occur. (Listen, Empathize, Apologize, React, Notify)

18. Always have a friendly and welcoming demeanor when interacting with our guests

19. Meet with and solicit comments from guests regularly to determine their

level of satisfaction with all guest services and facilities

20. Monitor results of GSS. Take appropriate corrective actions on a timely basis

21. Respond and follow up on all written guest complaints. Ensure guest

satisfaction with the resolution of the complaint or problem

22. Inspect guest rooms on a spot-check basis for cleanliness and proper suite care

23. Develop and maintain hotel programs to ensure that the quality assurance

program criteria are met

24. Complete written reports on the status of the property after a QA inspection

25. Complete and submit all forms for capital improvement for the hotel

26. Ensure all employees are trained to act according to procedure in the event of

an emergency or accident at the hotel

27. Ensure a viable key control program is in place in all hotel departments

28. Ensure front office associates follow proper cash control procedures

29. Ensure that the security and safety needs of the employees, property,

and guests are met

30. Maintain an active and visible position in the local community and industry

31. Develop and maintain rapport with competitor hotels, City Convention, and

Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.

32. Participate in community activities, employee functions, and guest events

33. Attend brand business & marketing council meetings

34. Conduct regular staff and sales meetings

35. Respond to Corporate/Ownership requests. Follow up with the management

and ownership on a regular basis

36. Evaluate and respond to annual Employee Engagement Survey results

37. Perform all other tasks and assignments as requested by the Manager

 

 

We have an exciting opportunity for an experienced Hotel leader! We are looking for a General Manager to lead our team at the Four Points by Sheraton Tucson Airport. This position is hands-on and requires a dynamic leader who can add value to the operation and enhance overall guest satisfaction.

 

LEADERSHIP

We are looking for a solid leader with strong interpersonal skills and awareness of emotional intelligence. With oversight of the entire operation, we need someone who will inspire the team to achieve exceptional customer service and drive financial results. Someone who is highly organized and can work the long hours required to open and run this premier hotel. Being proactive, adaptive, decisive, and reliable would be an attractive combination.

 

 

INDUSTRY KNOWLEDGE

We expect the General Manager to have a solid background and a proven track record of running an exceptional hotel operation, as demonstrated by productivity, meeting profit margins, and GSS growth. Our ideal candidate will focus on Employee Morale and Guest Satisfaction while meeting our financial goals.

 

 

COMMUNICATION

This opportunity requires excellent communication skills to allow for successful engagement with all employees and guests.

 

 

 

 

FUNDAMENTALS

To be successful in this role, prior leadership experience and a strong understanding of the hotel industry are essential. A strong background in customer service, safety, sales, and operations is essential. You must be able to handle difficult situations and people while maintaining a consistent level of professionalism. As you will regularly use a computer and various programs, including Excel and other Accounting software, a high level of technical understanding is required. Strong working knowledge of A/R, Budgeting, Forecasting, Sales, Employee Relations, and Preventive Maintenance is essential. A strong understanding of industry reports and metrics is also critical to success in this role.

 

We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match. $110,000 - 140,000