General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

• General Manager experience in limited or full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development 
Stays current with industry trends and competition; explores new business opportunities; develops business plans to maximize customer satisfaction, profitability, and market share; ensures property plans are aligned with hotel and Marriott global strategies.

Business Strategy Execution 
Executes business plans to maximize satisfaction, profitability, and market share; ensures plans and employees are aligned with strategies; holds the leadership team accountable for successful delivery; evaluates strategy success to inform future plan enhancements.

Sales and Marketing
Works with Sales and Marketing to develop revenue strategies; identifies and pursues new business leads; validates that strategy is aligned with the brand and executed against goals; ensures leaders leverage Marriott demand engines; enhances guest preference through sales interactions.

Talent Management and Organizational Capability 
Creates a cohesive, high-performance Executive Committee; coaches and holds the committee accountable; creates learning and development opportunities and development plans for all direct reports; identifies resource needs; creates succession plans; ensures effective work processes and teamwork.

Business Information Analysis 
Reviews business data (market share, financials, inventory, engagement, satisfaction); analyzes data to proactively address market changes, meet budgetary guidelines, and achieve profit goals; integrates business information into business plans.

Employee and Labor Relations 
Verifies fair and respectful employee treatment; builds rapport through open communication; maintains an "open door policy"; ensures appropriate pay and benefits; celebrates employee success; works with HR to maximize engagement and address local labor issues.

Revenue Management 
Works with Revenue Management to develop effective pricing strategies, balancing market factors and property objectives; establishes a revenue strategy aligned with local positioning; ensures demand forecasting is sound to maximize yield; controls labor and capital expenses.

Owner Relations
Builds strong rapport with property owners through proactive communication; keeps owner informed of brand initiatives and performance; provides in-depth analysis (guest, financial, employee data); manages the balance between owner and Marriott brand interests.

Customer and Public Relations Management 
Interacts frequently with guests to obtain feedback; utilizes feedback to recognize outstanding performance and improve service delivery; holds leadership accountable for addressing service failures; establishes market presence through PR, community involvement, and strategic local alliances.

Company/Brand Policy, Procedures, and Standards Compliance 
Verifies compliance with legal, safety, operations, labor, and Marriott brand standards; conducts routine quality assurance audits; holds employees accountable for audits; ensures building, public areas, and grounds are well-maintained; validates appropriate employee training.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.