General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Hospitality Revenue Optimization S.A.S. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Brown, Autograph Collection by Marriott is seeking an accomplished, visionary, and service-driven General Manager to lead our luxury lifestyle property in the iconic destination of Guatapé, Colombia.

As the leader of the hotel, you will be responsible for delivering exceptional guest experiences, driving financial performance, developing high-performing teams, and ensuring full compliance with Marriott brand standards while positioning the property as one of Colombia's premier luxury destinations.

This is an outstanding opportunity for an experienced hospitality executive who combines strategic leadership with operational excellence and a passion for luxury service.

Position Summary

The Brown, Autograph Collection by Marriott is seeking an accomplished, visionary, and service-driven General Manager to lead our  lifestyle property in the iconic destination of Guatapé, Colombia.

As the leader of the hotel, you will be responsible for delivering exceptional guest experiences, driving financial performance, developing high-performing teams, and ensuring full compliance with Marriott brand standards while positioning the property as one of Colombia's premier destinations.

This is an outstanding opportunity for an experienced hospitality executive who combines strategic leadership with operational excellence and a passion for service.

The General Manager provides overall strategic, operational, financial, and cultural leadership for the hotel. The role is responsible for maximizing profitability, guest satisfaction, associate engagement, owner relations, and long-term asset value while ensuring excellence in all operational areas.

Key Responsibilities

Leadership
•    Lead and inspire all hotel departments toward a culture of excellence.
•    Develop a high-performance leadership team.
•    Foster a positive, inclusive, and guest-focused work environment.
•    Promote Marriott's service culture and company values.

Operations
•    Oversee all hotel operations, including Rooms Division, Food & Beverage, Engineering, Security, Housekeeping, 
•    Ensure exceptional guest satisfaction and service recovery.
•    Maintain compliance with Marriott operating standards and brand requirements.
•    Drive continuous quality improvement initiatives.

Financial Management
•    Manage annual operating budgets.
•    Maximize revenue, profitability, and GOP performance.
•    Analyze financial reports and implement action plans.
•    Optimize labor productivity and operating costs.

Commercial Strategy
•    Working hand-in hand with the corporate Sales, Marketing, and Revenue Management teams.
•    Increase market share and RevPAR performance.
•    Develop strategic partnerships with key stakeholders.
•    Strengthen the hotel's positioning within the luxury hospitality market.

People Leadership
•    Working hand-in hand with the Human Resources team to develop Recruitment, training, and exceptional talent retention strategies.
•    Drive employee engagement and succession planning.
•    Promote diversity, equity, inclusion, and continuous learning.

Essentials    

•    Bachelor's degree in hospitality management, Business Administration, Hotel Management, or related field.
•    Minimum 10 years of progressive hotel management experience.
•    At least 5 years as General Manager or Hotel Manager in luxury or upper-upscale hotels.
•    Experience with Marriott International or another global luxury hotel brand is highly preferred.
•    Strong financial acumen with proven P&L management.
•    Experience leading multi-department hotel operations.
•    Excellent leadership and team development skills.
•    Strong business, negotiation, and communication abilities.
•    Fluency in English and Spanish.
•    Availability to reside in Guatapé, Antioquia.

Preferred
•    Experience opening or repositioning luxury hotels.
•    Luxury lifestyle hotel experience.
•    Revenue management expertise.
•    Knowledge of Colombian hospitality market.

Competencies
•    Strategic Leadership
•    Luxury Service Excellence
•    Financial Management
•    Business Development
•    Guest Experience
•    Talent Development
•    Emotional Intelligence
•    Decision Making
•    Change Management
•    Innovation
•    Integrity
•    Results Orientation

We offer a highly competitive executive compensation package, including: • Competitive fixed annual salary (commensurate with experience). •    Annual salary review based on performance.  Benefits •    Accommodation support or relocation assistance (if applicable). •    Complimentary meals during working hours. •    Marriott associate travel discounts worldwide. •    Professional development and Marriott training programs. •    Career growth opportunities within Marriott International. •    Paid vacation and statutory benefits according to Colombian labor law. •    Dynamic, collaborative, and international work environment.

8700 usd, 30.000.000 COP

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.