General Manager
Renaissance Portsmouth-Norfolk Waterfront HotelAdditional Information: This hotel is owned and operated by an independent franchisee, Shamin Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Description
Lead with purpose. Build great teams. Create unforgettable experiences.
At Shamin Hotels, we’re not just running hotels—we’re building experiences that people remember and teams that people are proud to be part of.
We’re looking for a Hotel General Manager who leads from the front, takes ownership, and genuinely cares about both people and performance. If you thrive in a fast-paced environment, love developing others, and get energy from creating exceptional guest experiences—you’ll fit right in.
What You’ll Do (and Own)
As a General Manager, this is your hotel—your team, your culture, your results.
Lead & Inspire
Build, coach, and develop a high-performing team
Create a culture where people feel supported, challenged, and proud of their work
Lead by example—whether that’s celebrating wins or stepping in to support during busy moments
Run the Business
Oversee all day-to-day operations (front desk, housekeeping, F&B, maintenance, and more)
Keep your finger on the pulse of the hotel—what’s working, what’s not, and where to improve
Use data (occupancy, RevPAR, guest scores) to drive smart decisions
Elevate the Guest Experience
Set the tone for service—warm, responsive, and genuine
Resolve issues quickly and thoughtfully
Look for ways to go beyond expectations and create memorable stays
Drive Financial Performance
Own your budget and performance
Identify opportunities to grow revenue and manage costs
Partner with sales to bring business through the door
Be the Face of the Hotel
Build relationships in your local community
Represent your hotel with pride—internally and externally
Collaborate with partners, clients, and brand teams
Qualifications
What Makes You a Great Fit
You live our core values:
Team Up – You build strong relationships and help others succeed
Own It – You take responsibility and lead with accountability
Passionately Serve – You care deeply about people and the experience you create
You also bring:
Strong leadership experience in hotel operations (GM, AGM, or similar)
A track record of driving results—both people and financial
Confidence in decision-making and problem-solving
The ability to balance the big picture with the day-to-day details
A hands-on leadership style—you’re not afraid to roll up your sleeves
Why Shamin Hotels?
A Company That Invests in You
We’re proud to promote from within and create real career paths—not just jobs. With 70+ hotels and growing, your next opportunity is always within reach.
Benefits That Support Your Life
Medical, dental, vision, disability, and pet insurance
401(k) with company match
Paid time off + holidays
Travel discounts across major hotel brands
Gym and lifestyle perks
A Culture That Feels Different
We’re family-founded and people-focused. That means:
Leaders who care
Teams that support each other
A place where your voice matters
Our Story
Shamin Hotels started with one bold decision in 1978—when P.C. Amin and B.N. Shah took a chance on a struggling hotel and built something special. Today, we’re the largest hotel owner-operator in Virginia, but we’ve never lost that entrepreneurial spirit.
Bi-weekly, Bonus potential, Medical- Dental- Vision- STD/ LTD- Vol Life. $130,000- $150,000
This company is an equal opportunity employer.
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