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General Support Specialist - Amenities Runner

The St. Regis Amman
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POSITION SUMMARY

The General Support Specialist – Amenities Runner is responsible for delivering guest amenities, VIP welcome gifts, and In-Room Dining orders with exceptional attention to detail, professionalism, and refined service. This role plays a vital part in creating memorable guest experiences by ensuring all deliveries reflect the luxury standards and personalized service culture of The St. Regis. The position ensures each item is accurately prepared, visually appealing, and meets the highest presentation standards prior to delivery. Responsibilities include setting up amenities and dining orders in guest rooms according to established service guidelines, providing courteous and discreet service during every interaction, and efficiently handling special requests while communicating guest preferences to the appropriate departments. The role also requires close coordination with the kitchen, butler service, housekeeping, and front office to ensure seamless service delivery, maintaining cleanliness and organization of service areas and equipment, adhering to all safety and security procedures when entering guest rooms, upholding Forbes-level standards at all times, and supporting the In-Room Dining team during peak periods as needed.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners – to get it right for our guests and our business each and every time.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.