Additional Information: This hotel is owned and operated by an independent franchisee, Selenta Hospitality Manco, S.L.,. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We are seeking a Groups & Events Manager for our iconic Madrid Marriott Hotel Princesa Plaza. Located in the heart of Madrid, this landmark property is currently undergoing a complete transformation. Following a comprehensive renovation and a strategic repositioning process, we are looking for visionary leaders eager to leave their mark on this exciting new chapter.
The Mission
The G&E Manager will lead the operational transformation of the reactive sales department. This role does not focus on cold calling or direct business acquisition, but rather on guiding, supervising, and developing the team. The successful candidate will be the custodian of methodological excellence, system optimization, and strict compliance with Marriott’s corporate processes and audit standards.
Key Responsibilities
- Team Leadership: Guide, support, and evaluate the reactive sales team, ensuring full alignment with the hotel’s strategic goals.
- Operational Facilitation: Act as an operational enabler, supervising and streamlining the team's quoting guidelines and issue-resolution processes.
- Process Engineering: Design, audit, and implement efficient workflows within the sales department.
- Compliance & Governance: Meticulously oversee compliance with contractual guidelines, cancellation policies, deposits, and departmental document management.
- Brand Standards: Guarantee that all operations strictly adhere to Marriott’s global quality and brand standards.
- Data & Forecast Integrity: Oversee accurate data entry and system maintenance in Opera 5.6, ensuring the integrity of both the forecast and room/space inventory.
- System Optimization: Standardize templates, contracts, and profiles within the PMS to optimize team response times.
- Reporting & Analytics: Report directly to the Director of Sales on operational performance, response times (SLAs), and segment conversion rates.
- Departmental Synergy: Ensure fluid, seamless, and dynamic day-to-day management within the department.
Why Join Us?
- Impact: Be part of a high-profile hotel repositioning, with the opportunity to directly influence the experience of thousands of guests.
- Environment: Thrive in a multicultural, dynamic environment aligned with Marriott International’s global standards.
- Growth & Development: Access continuous training through Marriott’s and Selenta Group’s specialized learning platforms.
- Career Progression: Benefit from genuine professional growth and career advancement opportunities within the group.
- Exclusive Benefits: Enjoy Marriott Bonvoy travel perks, including preferential rates and unique experiences worldwide.
- Internal Discounts: Access exclusive discounts across all Selenta Group properties (Accommodation, F&B, and more).
- Culture: Join a leading hospitality company with a professional, collaborative work environment focused on excellence.
- Compensation & Contract: Competitive flexible compensation package, permanent contract (contratación indefinida), and immediate onboarding.
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration (ADE), or a related field.
- Experience: 3–5 years of proven experience in supervisory or leadership roles within Groups, Events, and MICE segments in high-volume hotels, ideally within the Marriott International portfolio.
- Skills: Mandatory expertise in Opera PMS 5.6 and the Microsoft Office Suite.
- Languages: Bilingual proficiency in Spanish and professional working proficiency in English (C1/C2 level).
- Brand Knowledge: Deep understanding of Marriott’s corporate tools, platforms, and standards.
- Strong people management skills, collaborative mindset, and highly effective communication.
- Sharp attention to detail, strong project management and multitasking abilities, analytical mindset, and a transformational leadership style.
Impact: Be part of a high-profile hotel repositioning, with the opportunity to directly influence the experience of thousands of guests. - Environment: Thrive in a multicultural, dynamic environment aligned with Marriott International’s global standards. - Growth & Development: Access continuous training through Marriott’s and Selenta Group’s specialized learning platforms. - Career Progression: Benefit from genuine professional growth and career advancement opportunities within the group. - Exclusive Benefits: Enjoy Marriott Bonvoy travel perks, including preferential rates and unique experiences worldwide. - Internal Discounts: Access exclusive discounts across all Selenta Group properties (Accommodation, F&B, and more). - Culture: Join a leading hospitality company with a professional, collaborative work environment focused on excellence. - Compensation & Contract: Competitive flexible compensation package, permanent contract (contratación indefinida), and immediate onboarding.
40.000€ - 50.000€
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
