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Guest Arrival Captain

The Ritz-Carlton Perth
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Guest Arrival Captain

 

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Guest Arrival Captain who can help us grow, build lasting relationships, and inspire excellence.

 

  • Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends 
  • Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group 
  • Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed 
  • Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives 
  • Stay active and energised – Access to on-site gym facilities 
  • Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues 
  • Birthday perks – Celebrate your special day with a paid day off
  • Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all 

 

About the Role

Duties

  • As the first hotel contact provide a warm welcome to all guests/visitors
  • Greet and escort guests to rooms. 
  • Open doors and assist guests/visitors entering and leaving property. 
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests. 
  • Oversee and control all movement on the Hotel Driveway
  • Delegate parking and luggage assistance to the porter/valet team
  • Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. 
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. 
  • Arrange transportation for guests/visitors, and record advance transportation request as needed. 
  • Communicate parking procedures to guests/visitors.

 

Skills & Experience

  • Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
  • I’m Alert Food Safety Certification (from City of Perth) 
  • Experience working in customer service role preferable
  • Passion for customer service
  • Unrestricted working rights for Australia

 

Only shortlisted candidates will be contacted to go through our selection process.  

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.