Guest Experience Manager (m/f/d)
Munich Marriott HotelJOB SUMMARY
Be empowered.
• Begin: Tailored onboarding program and staff accommodation to help you get started
• Belong: A welcoming and diverse team with associates from many different nationalities, flat hierarchies, and a wide range of expertise, where people support each other and learn together
• Become: Extensive internal and external training opportunities, individual development plans, excellent career growth prospects, and transfer opportunities within our sister hotels
• Be connected: Numerous associate events and team-building activities that strengthen our sense of community
• Be honored: Christmas and vacation bonus, discounted parking, appreciation awards, referral bonus program, capital-forming benefits, discounted associate room rates, and F&B discounts at more than 10,000 Marriott properties worldwide
• Be well: Various wellbeing and mental health initiatives, Serve360 activities, healthy and delicious meals in our associate restaurant, complimentary fitness facilities, and numerous opportunities for social engagement
Be you.
Create moments that matter.
At the Munich Marriott Hotel, you and your team create exceptional experiences for our guests, ensuring they feel welcome, valued, and safe at all times. As Guest Experience Manager, you will take on a key leadership role with direct impact on guest satisfaction, service excellence, and safety throughout the hotel.
Your Role
• Lead, motivate, and develop the Guest Experience team
• Ensure an outstanding guest experience from arrival through departure
• Oversee VIP guest relations, complaint handling, and professional service recovery
• Act as Manager on Duty (MOD) and coordinate daily hotel operations
• Ensure compliance with and continuous improvement of safety and quality standards
• Conduct regular hotel inspections and professionally manage and follow up on safety-related matters and incidents
• Collaborate closely with all departments to ensure seamless guest experiences and efficient operational processes
• Train, coach, and develop associates in the areas of service excellence, complaint resolution, and safety awareness
Be able.
• Previous experience in a similar hospitality role, ideally within Front Office, Guest Relations, or Rooms Operations
• A genuine passion for hospitality and delivering exceptional guest service
• Strong communication and leadership skills
• High level of responsibility and safety awareness
• Confidence and sound decision-making skills, even in challenging situations
• Excellent German and English language skills
Be connected.
Does this sound like you? We would love to get to know you!
If you have any questions, please contact:
sabine.lambrecht@marriott.com
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.