Guest Experience Supervisor

Guest Experience Supervisor – Courtyard by Marriott Aberdeen Airport

Are you a hospitality professional who leads by example and takes genuine pride in the guest experience? We're looking for a motivated and people-focused Guest Experience Supervisor to support our front office team and help set the standard for exceptional service at The Courtyard by Marriott Aberdeen Airport. 

Our hotel is located next to the Aberdeen International Airport, welcoming both business and leisure travellers from around the world.

This is a brilliant opportunity for someone ready to take the next step in their hospitality career, combining hands-on guest service with real leadership responsibility.

About the Role

As Guest Experience Supervisor, you'll be the first point of contact for both guests and the front office team during your shift. You'll support management in coaching and developing your colleagues, ensure smooth day-to-day operations at the front desk, and take ownership of delivering a consistently outstanding guest experience.

Aberdeen | £13.53 per hour

What You'll Do

Leadership and Team Support

• Act as a role model and mentor for the front office team, working alongside colleagues to support their development
• Coach, motivate, and encourage team members to perform at their best
• Assist management in communicating goals, expectations, and deadlines clearly
• Serve as the first point of contact for team concerns

Guest Experience

• Welcome every guest warmly and personally, using their name whenever possible
• Handle guest requests, concerns, and complaints with professionalism and care
• Anticipate guest needs and resolve issues confidently at first point of contact
• Follow up to ensure every guest leaves satisfied

Front Desk Operations

• Process check-ins and check-outs accurately and efficiently
• Manage reservations, room assignments, billing adjustments and payment processing
• Run daily reports, complete cashier closing procedures, and maintain accurate logs
• Ensure all Marriott Bonvoy information is captured correctly at every interaction

Cash Handling and Compliance

• Process all payment types 
• Ensure all team members adhere to cash handling and accounting procedures

Safety and Standards

• Uphold all Marriott brand standards for appearance, conduct, and service quality
• Monitor team performance and address any gaps in standards promptly
• Follow and enforce all safety, security, and emergency procedures

What We're Looking For

• At least one year of front office or guest services experience
• Some supervisory or team leadership experience preferred
• A warm, professional manner with a genuine passion for hospitality
• Strong attention to detail, particularly around cash handling and reporting
• Confidence working independently and making decisions under pressure

Why You'll Love Working With Us

At The Courtyard by Marriott Aberdeen Airport, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day in our close-knit team.

Benefits and Wellbeing

• BenefitHub Access: World's largest selection of retail discounts
• Wisdom Wellbeing: 24/7 support for you and your family
• Use of Hotel Gym
• Meals on shift
• Uniform provided

Travel and Dining Perks

• Marriott Associate Rates and discounts for friends and family
• 20% off at Marriott F&B restaurants

If you are ready to step up, lead with warmth, and make a real difference to every guest's stay, we would love to hear from you.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.