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Guest Relations Attendant

The Ritz-Carlton Grand Cayman
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POSITION SUMMARY

Guest Relations Attendant

Respond to any questions from guests and follow up to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Respond to guest requests for special arrangements or services. Contact appropriate individuals or departments as necessary to resolve guest needs. Deliver amenities to guest rooms, arrange and serve F&B amenities upon arrival, and maintain control over inventory in the Guest Relations storage area.

The ideal candidate must have:

  • Excellent verbal and written communication skills in English
  • Excellent customer service skills
  • Ability to multitask and assist multiple guests simultaneously
  • Minimum of 1 year experience in customer service within a luxury hotel or luxury environment
  • Previous hotel experience preferred
  • Strong focus and ability to follow up on guest requests (e.g., lost luggage process)
  • Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.