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Hotel Manager

Sheraton Resort & Spa Tokoriki Island Fiji
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JOB SUMMARY

The Hotel Manager serves as the strategic business leader of property operations and acts as the General Manager in their absence. The role is responsible for overseeing all operational departments including Front Office, Housekeeping, Food & Beverage/Culinary, Engineering/Maintenance, Security/Loss Prevention, Recreation/Fitness Center, Retail/Gift Shops, and Event Management where applicable.

 

KEY RESPONSIBILITIES

1. Operational Strategy & Business Performance

  • Develop and implement operational strategies aligned with the brand’s business objectives.
  • Ensure execution of brand service standards and initiatives across all departments.
  • Monitor operational effectiveness and implement improvements to enhance service delivery.
  • Drive alignment across departments to achieve property-wide goals and initiatives.
  • Conduct regular property walkthroughs to assess operations, guest experience, and identify opportunities.

 

2. Financial Management & Profitability

  • Review financial reports to evaluate operational performance against budgets and targets.
  • Ensure effective management of departmental budgets, including revenue, wages, and controllable expenses.
  • Identify opportunities to improve revenue, profitability, and cost efficiency.
  • Monitor wage reports and coach department heads on cost control measures.
  • Ensure capital expenditure is prioritized and aligned with operational strategy.
  • Maintain strong profit margins without compromising guest or employee satisfaction.

 

3. Guest Experience & Service Excellence

  • Ensure all operational areas foster a positive and engaging guest experience.
  • Continuously improve service quality and performance across departments.
  • Implement and monitor service strategies to meet or exceed guest expectations.
  • Address guest feedback and ensure resolution of service challenges.
  • Champion the brand’s service vision and ensure consistency in service delivery.

 

4. Leadership & Team Management

  • Lead and inspire the hotel’s operations leadership team and department heads.
  • Establish a clear vision for service delivery and operational excellence.
  • Foster collaboration, accountability, and high performance across teams.
  • Ensure fair and equitable treatment of all employees.
  • Communicate operational goals clearly and consistently to drive results.

 

5. Human Resources & Talent Development

  • Recruit, develop, and retain high-performing operations leaders.
  • Conduct performance evaluations in line with company standards.
  • Provide coaching, feedback, and development opportunities to team members.
  • Promote employee engagement through open communication and an “open door” policy.
  • Monitor employee satisfaction and take proactive steps to address concerns.
  • Lead daily briefings and model desired service behaviors.

 

6. Problem Solving & Continuous Improvement

  • Identify operational challenges and implement corrective actions.
  • Analyze performance data to prevent recurrence of issues.
  • Work with department heads to improve departmental efficiency and outcomes.
  • Drive a culture of continuous improvement and innovation.

 

7. Compliance & Brand Standards

  • Ensure compliance with brand policies, operational standards, and regulatory requirements.
  • Support implementation of regional and corporate initiatives.
  • Uphold safety, security, and quality assurance standards across the property.

 

OUR BENEFITS

  • Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
  • Career growth and development through Marriott’s global learning and training programs.
  • Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
  • Duty meals provided.
  • Associate transportation provided.
  • Relocation Benefit for Overseas candidates 
  • Applicable Bonus for Management role 
  • Live on Property

 

QUALIFICATION AND EXPERIENCE

  • Degree in Business Administration, Hotel and Restaurant Management, or related field 
  • Minimum if 6 years of relevant experience in hotel operations, including multi-department leadership.
  • Strong financial acumen and experience managing budgets and profitability.
  • Proven leadership, team management, and decision-making capabilities.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong knowledge of hotel systems and operational processes.
  • Ability to work in a fast-paced, dynamic environment and achieve results through others.
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.