Hotel Reception Supervisor
Courtyard by Marriott Exeter Sandy ParkPOSITION SUMMARY
The Courtyard by Marriott hotel Sandy Park, Exeter is a Hotel which opened in 2022 and is uniquely positioned next to the Exeter Chiefs Rugby Stadium with 250 bedrooms. Whether you are a rugby fan or not – this is destination for talent spotting
The View; A completely unique roof top restaurant & bar venue offering locally sourced fresh produce in Exeter. Distinctly visible from far distances and is synonymous with the service experience provided, it features elegant and spacious seating in a contemporary design.
Kitchen & Bistro; Located on our 3rd floor, this more relaxed dining option caterers for the business guests all day and offers simple dishes using the best local ingredients Devon has offer.
As well as our 2 culinary offerings, we cater for meetings and events whilst hosting elite sports teams, along with bespoke celebrations.
At Courtyard Exeter Sandy Park, we put people first. We are committed to supporting our associates and creating an environment where everyone feels valued. In return for your dedication, you will be part of a welcoming team focused on delivering exceptional service and memorable guest experiences. All our shifts are either earlie or lates do no split shifts.
YOUR EFFORTS, OUR APPRECIATION
£14.50 per hour This is Full Time position,
- Meals - Complimentary Meals in our canteen.
- Life Insurance – Protection for loved ones
- Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday - 20 days of holiday + public holidays (Increase over time)
- Uniform Provided - Dry cleaning included.
- Company Pension Scheme – Save for your future.
- Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate - Awards and Recognition Celebrations
- Benefit Hub - Access to further discounts for shopping, cinema tickets, technology and more!
- Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.