Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
Manages housekeeping operations, ensuring guest rooms and public areas are clean, well maintained, and aligned with Marriott standards. Implements daily operations, team performance, and service delivery to ensure guest and employee satisfaction while managing departmental operations within budget. Conducts inspections, ensures compliance with standards, and holds team members accountable for corrective actions.
Educations and Experience
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5+ years work experience in international hospitality brands
• Conversational fluency in Japanese language is an added advantage
Key Responsibilities
Managing Housekeeping Operations and Department Performance
•Conduct daily Housekeeping shift operations and ensure compliance with policies and LSOPs
•Ensure guest room status is communicated to the Front Office in a timely and accurate manner
•Inspect guestrooms, public areas, and employee areas on a daily basis
•Prepare rosters and manage shift schedules to ensure efficient staffing and coverage
•Assign work based on room priorities including arrivals, departures, and occupied rooms
•Maintain an effective inspection program and ensure corrective actions are implemented
•Monitor inventory levels and ensure adequate supplies, equipment, and uniforms are available
•Communicate operational priorities and areas of concern clearly to team members
•Understand impact of Housekeeping operations on overall hotel performance and manage to achieve budgeted goals
Managing Financial Performance and Cost Control
•Manage departmental budget and control operational costs
•Monitor expenses and productivity in line with financial objectives
•Review budget versus actual performance and identify variances
•Implement corrective actions to address discrepancies and improve efficiency
Conducting Human Resource Activities
•Train team members using on-the-job training tools and provide ongoing development support
•Monitor Attendance
•Ensure staffing levels meet operational needs and financial targets
•Maintain open communication and positive working relationships with team members
•Provide feedback on performance and support continuous improvement
•Drive employee engagement, recognition, and retention initiatives
Managing Brand Standards and Guest Experience
•Ensure cleanliness and presentation meet Marriott brand standards across all areas
•Monitor and support Guest Satisfaction Index (GuestVoice) performance
•Participate in development and implementation of corrective action plans to improve guest satisfaction
•Respond to guest concerns and ensure timely resolution
Ensuring Exceptional Customer Service
•Maintain a strong focus on service quality and continuous improvement
•Set a positive example for guest relations and service delivery
•Drive a service culture aligned with brand expectations
•Empower team members to deliver excellent guest service
•Emphasize guest satisfaction in daily operations and team interactions
Additional Responsibilities
Duties and responsibilities are not limited to the above scope and may extend based on business requirements, requiring to perform other reasonable duties as assigned by management.
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
