Additional Information: This hotel is owned and operated by an independent franchisee, HMI Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
Oversees housekeeping operations during assigned shifts and ensures guest rooms and public areas meet cleanliness and quality standards. Supports daily housekeeping activities, coordinates with other departments, and ensures efficient room readiness and operational flow.
Education and Experience
- Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3+ years of experience with international hospitality brands
- Conversational proficiency in Japanese language is an advantage.
Key Responsibilities
Implementing Shift Operations and Room Readiness
•Oversee housekeeping activities during assigned shifts and prioritize room cleaning schedules
•Review room status, identify discrepancies, and coordinate updates with Front Office
•Ensure timely readiness of departing and arriving guest rooms
•Assist in preparation and communication of room assignments and daily work plans
Inspecting Rooms and Maintaining Quality Standards
•Inspect guest rooms, public areas, and facilities after cleaning to ensure quality standards
•Ensure cleanliness, presentation, and maintenance meet brand expectations
•Identify and report maintenance issues, safety hazards, and discrepancies
•Follow up to ensure corrective actions are completed
Supporting Team Coordination and Daily Activities
•Guide housekeeping attendants during shifts to ensure task completion
•Support scheduling and daily task allocation as required
•Promote teamwork and alignment to operational goals
Maintaining Housekeeping Operations and Documentation
•Ensure availability of cleaning supplies, linen, and equipment
•Complete required reports, logs, and documentation accurately
•Maintain organization of storage areas and workspaces
•Use systems to update and track housekeeping activities
Maintaining Standards and Compliance
•Ensure adherence to Marriott housekeeping procedures, safety, and security standards
•Follow company policies and brand guidelines at all times
•Maintain cleanliness, professional appearance, and confidentiality standards
•Support quality assurance expectations and operational standards
Additional Responsibilities
Duties and responsibilities are not limited to the above scope and may extend based on business requirements, requiring to perform other reasonable duties as assigned by management.
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
