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In Room Dining Associate

St. Pancras London Autograph Collection
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Position Summary – In Room Dining Associate

As an In Room Dining Associate, you will play a key role in delivering an exceptional in‑room dining experience to guests, ensuring prompt, professional, and personalised service at all times. You will be responsible for taking orders, preparing and delivering food and beverages, and maintaining service standards that reflect the quality and values of the hotel. This role is ideal for a guest‑focused hospitality professional with strong communication skills, attention to detail, and a passion for delivering premium service in a luxury environment.

 

Key Responsibilities

  • Deliver efficient, courteous, and personalised in‑room dining service to guests in accordance with brand standards.
  • Take food and beverage orders accurately via phone or in person, demonstrating strong menu and product knowledge.
  • Ensure timely delivery, correct presentation, and quality of all in‑room dining orders.
  • Set up trays, tables, and room service equipment to a high standard, ensuring a polished guest experience.
  • Maintain cleanliness and organisation of in‑room dining areas, pantries, and service stations.
  • Ensure compliance with health, safety, hygiene, and food handling regulations at all times.
  • Upsell menu items, beverages, and promotions to enhance the guest experience and drive revenue.
  • Coordinate with kitchen and bar teams to ensure seamless service and accurate order fulfilment.
  • Handle billing, cash, card transactions, and service charges accurately in line with financial procedures.
  • Collect trays and trolleys promptly, ensuring guest rooms and public areas remain tidy and presentable.
  • Respond to guest requests and concerns professionally, resolving issues promptly and escalating where required.
  • Support team members during service and contribute to a positive, collaborative team environment.
  • Represent the hotel brand with professionalism, warmth, and attention to detail at all times.

 

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Pension scheme participation.
  • Life Assurance coverage.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free meals while at work.
  • Dry-cleaning service availability.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 20% discount at any of the St Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefit

Qualifications:

  • Experience in a 5‑star or luxury hotel 

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.