In Villa Dining Captain
Nekajui Peninsula Papagayo a Ritz-Carlton ReservePOSITION SUMMARY
The In-Villa Dining Captain is responsible for leading and coordinating all In-Villa Dining operations, ensuring exceptional service standards and seamless guest experiences across villas, residences, and private accommodations. This role supervises and supports the In-Villa Dining team throughout each service period, ensuring orders are delivered accurately, efficiently, and in accordance with Ritz-Carlton and Reserve standards.
The Captain serves as a key point of contact between guests, Culinary, Butler Services, and Food & Beverage teams, anticipating guest preferences and transforming every meal experience into a personalized and memorable occasion. The position requires strong leadership, attention to detail, operational excellence, and a passion for delivering intuitive and refined service in a highly personalized luxury environment.
Through active floor leadership, coaching, and collaboration with cross-functional teams, the In-Villa Dining Captain ensures guest satisfaction, departmental efficiency, and adherence to all quality, safety, and brand standards while fostering a culture aligned with The Ritz-Carlton Gold Standards and the Reserve philosophy of creating meaningful and unforgettable experiences.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Law No. 8968
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.