Skip to main content
My Job Page
Globe Icon An icon representing a globe

IT Technician

The Westin Cape Town
Apply Now
Back to Search

IT Technician

The Westin Cape Town | Information Technology
Reports to: Director of IT
Employment Type: Full-Time

About the Role

The Westin Cape Town is looking for a service-focused and technically skilled IT Technician to join our IT team.

Reporting directly to the Director of IT, the successful candidate will provide Tier 1 and Tier 2 technical support and assist with the day-to-day operation and maintenance of the hotel's technology environment.

Key Responsibilities

  • Provide Tier 1 & 2 technical support to all hotel departments.
  • Troubleshoot hardware, software, network and connectivity issues.
  • Support and maintain HP Aruba networking infrastructure, including switches and wireless access points.
  • Support hotel systems including Opera, Micros/POS, telephony, Wi-Fi and conference technology.
  • Coordinate and monitor IT suppliers in line with agreed SLAs.
  • Ensure IT incidents and requests are actioned, resolved or appropriately escalated.
  • Assist with IT projects, upgrades, cybersecurity and infrastructure improvements.
  • Assist with IT operational expenditure and asset management.
  • Support disaster recovery and business continuity activities.
  • Ensure compliance with Marriott IT security, audit and technology standards.
  • Deliver excellent customer service to hotel associates and guests.
  • Work shifts, weekends and public holidays as required.

Requirements

  • Relevant IT qualification.
  • Previous experience in an IT Technician / IT Support role.
  • Good understanding of networking, Windows and Microsoft 365.
  • Practical experience with HP Aruba Networking.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer-service skills.
  • Ability to work independently and as part of a team.
  • ITIL Fundamentals – advantageous.
  • Mitel PBX/telephony experience – advantageous.
  • Previous hotel/hospitality IT experience – advantageous.

What We Are Looking For

A hands-on IT professional who takes ownership, enjoys solving problems and understands that technology and service are essential to the guest experience.

Join our team at The Westin Cape Town and be part of a global Marriott International environment.

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.