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Agent-Reservations

The Shelbourne Autograph Collection
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POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

オートグラフ コレクションは、4つ星および5つ星の独立系ホテルを集めた成長中のブランドで、どのホテルもユニークで思い出に残る体験を提供しています。品質、オリジナリティ、大胆な個性、現代の旅するお客様にそれぞれのスタイルや冒険の感覚に合うさまざまな独自の体験を提供する能力を考慮し、慎重に選び抜かれたホテルが揃っています。オートグラフ コレクションに加盟するホテルはすべて、ブランドのターゲットである「The Individualist」のお客様にとって魅力的なホテルであることを目指しています。「The Individualist」とは、自分の物語を深める機会として旅するお客様のことです。個人旅行であろうと、法人旅行であろうと、単に休息を得るための場所を超えたホテルをお求めのお客様のために厳選したホテルを揃えています。オートグラフ コレクションの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、​目標を達成し、素晴らしいグローバルチームに参加し、​最高の自分になることができる場所で働いてみませんか。