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Guest Experience Supervisor

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POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

オートグラフ コレクションは、4つ星および5つ星の独立系ホテルを集めた成長中のブランドで、どのホテルもユニークで思い出に残る体験を提供しています。品質、オリジナリティ、大胆な個性、現代の旅するお客様にそれぞれのスタイルや冒険の感覚に合うさまざまな独自の体験を提供する能力を考慮し、慎重に選び抜かれたホテルが揃っています。オートグラフ コレクションに加盟するホテルはすべて、ブランドのターゲットである「The Individualist」のお客様にとって魅力的なホテルであることを目指しています。「The Individualist」とは、自分の物語を深める機会として旅するお客様のことです。個人旅行であろうと、法人旅行であろうと、単に休息を得るための場所を超えたホテルをお求めのお客様のために厳選したホテルを揃えています。オートグラフ コレクションの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、​目標を達成し、素晴らしいグローバルチームに参加し、​最高の自分になることができる場所で働いてみませんか。