Specialist-Guest Experience
Moxy Niseko Village
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
モクシー・ホテルは遊び心を重視します。本当です。従来のホテル体験とは異なるエネルギッシュでスタイリッシュ体験を提供するモクシーは、ホテルや街で楽しい新体験を求めるアクティブなお客様のためにデザインされたホテルです。賑やかな共用スペースとエネルギッシュなクルーは、自発的に楽しめる瞬間を作り出すことで、お客様が楽しい時間を過ごせるよう努めています。
モクシーのクルーは仕事には真剣ですが、気難しくはありません。明るく遊び心のある雰囲気づくりを楽しみ、周りの人々に温かくフレンドリーで、すべての人を歓迎します。私たちは、どんなことでも楽しみ、常に既成概念にとらわれずに考え、お客様とのおしゃべりを楽しみ、今を生きながらも未来を考え、エネルギーにあふれた自立心のある人を探しています。
気配りができて、はつらつとしていて、遊び心に満ちたサービスを提供したい方は、ぜひ私たちの採用情報をご覧になり、気になる仕事を探してみてください。モクシー・ホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。