Supervisor-At Your Service
Renaissance Sao Paulo Hotel
POSITION SUMMARY
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
ルネッサンス・ホテルは、お客様が滞在地のDNAを体験できるように尽力したいと考えています。私たちのお客様の目的は、驚きに満ちた発見をし、新しい文化に飛び込み、自由な夜を最大限に楽しむことです。お客様にとって、旅行はすべて冒険であり、出張も例外ではありません。他の人なら普通と変わらない体験でおちつく場面でも、私たちのお客様は素晴らしい物語をお土産に持ち帰るチャンスを見つけます。それは、私たちも同様です。私たちは、地域のスピリットをお客様に届けるため、積極的に冒険を楽しむ仲間をチームに加えたいと考えています。そのような方は、ぜひルネッサンス・ホテルの採用情報をご覧ください。ルネッサンス・ホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。