Lobby Ambassador (f/m/d)

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer! Have you already found your passion with all its facets? Then start with us as a Lobby Ambassador (m/f/d). Two brands – endless possibilities!

Your key responsibilities include:

• You will welcome, accompany and look after our guests in the lobby and ensure that everything runs smoothly 
• You are the first point of contact for questions and concerns of our guests 
• You will process guest requests such as reservations, spa or cleaning services or special requests 
• You coordinate with other departments (housekeeping, technology, security, etc.) to efficiently implement guest requests
• You will assist with check-ins, check-outs, room changes and the Elite Arrival Experience
• You operate the POS system, take orders and serve food and drinks in the lobby
• You will deliver packages, laundry, or other items directly to guest rooms
• You will help guests use technical devices such as printers, PCs or Wi-Fi
• You document and resolve guest complaints professionally and empathetically
• You pay attention to a well-groomed appearance of the lobby and ensure a welcoming atmosphere

Be able.

• You are a passionate host and keep a cool head even in stressful situations
• Ideally, you have some experience in guest service – career changers with a service mentality are also welcome
• You are fluent in German and English – any other language is a plus
• You are flexible, team-oriented and enjoy putting a smile on guests' faces
• You are confident in using digital tools and have a good technical understanding
• You enjoy working in a team, take on responsibility and contribute your own ideas

Be connected.

We look forward to getting to know you!
Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.