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Loss Prevention Supervisor

The Westin Cape Town
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Function

Reporting to the Security Manager, who in turn reports to the Director of Security, the successful incumbent is expected to effectively maintain a safe and secure environment for all guests and associates by patrolling property, permitting entry, monitoring surveillance equipment, inspecting buildings, equipment and access points, while maintaining the exceptional service standards expected in accordance with Marriott International Hotels Policies and Procedures.

Required Experience & Qualifications

  • Matric
  • PSIRA registered with Grade A. 
  • Clear Criminal record essential. 
  • A minimum of 4 years’ experience within the Security/Hospitality Industry in a supervisory/managerial role. 
  • Police/Law enforcement background would be an advantage. 
  • Computer literacy/proficiency is essential with knowledge of the Microsoft Office (Word, Excel, email) packages. 
  • Excellent verbal and written communication skills are essential. 
  • Must be attentive to detail and strive to be accurate. 
  • A valid driver’s license will be advantageous. 
  • Must be self-confident and be able to work unsupervised 
  • Exposure to IR management and disciplinary processes advantageous 

Key Responsibilities

  • Shift Management of outsourced security personnel comprising security officers & security controllers. 
  • Patrol all areas of the property. 
  • Assist in effectively managing 
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. 
  • Lock property entrances when required. 
  • Conduct daily physical hazard inspections. 
  • Respond to accidents, contact EMS or administer first aid/CPR as required. 
  • Assist guests/employees during emergency situations. 
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Defuse guest/employee disturbances. 
  • Call for outside assistance if necessary. 
  • Complete incident reports to document all Security/Loss Prevention related incidents. 
  • Conduct interviews and obtain written statements with regards investigations. 
  • Conduct various investigations relating to security, Health &safety, crime etc 
  • Handle all interruptions and complaints. 
  • Resolve safety hazard situations. 
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. 
  • Report to scenes of vehicle accidents/thefts. 
  • Call for assistance using proper code responses. 
  • Complete a Loss Prevention shift summary/daily activity report. 
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. 
  • Conduct investigations and gather evidence. Conduct interviews with relevant parties. 
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager. 
  • Ensure uniform and personal appearance are clean and professional. 
  • Maintain confidentiality of proprietary information. 
  • Protect company assets. 
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak with others using clear and professional language. 
  • Prepare and review written documents accurately and completely. 
  • Develop and maintain positive working relationships with others. 
  • Support team to reach common goals. 
  • Comply with quality assurance expectations and standards. 
  • Stand, sit, or walk for an extended period of time. 
  • Enter and locate work-related information using computers and/or other electronic devices. 
  • Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
  • Perform other reasonable job duties as requested by the Security Manager. 
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.