Maintenance - Handyman

JOB SUMMARY

Reporting directly to the Chief Engineer, the successful incumbent will be required to maintain the appearance of the built environment including but not exclusive to all guest rooms, public and back of house areas, paint and wood, plumbing, heating, furniture and fittings and basic electrical repairs as well as maintain the quality and standards of the Westin Cape Town

CANDIDATE PROFILE 

Education and Experience

• 4-5 years’ experience in a similar position
• Must be prepared to work shifts and weekend duty departmental cycles and after hours coverage of the hotel maintenance as per operational requirements essential
• Professional disposition
• Ability to speak, read and write in the English language 
• Good communication skills
• Ability to work without supervision
• Customer and Service Delivery focused
• Ability to perform physically challenging tasks
• Ensure uniform, personal appearance and hygiene is clean and professional at all times
• Be able to work within a team 
• Attention to detail pertaining to area of responsibility

CRITICAL WORK ACTIVITIES

• Complete all daily duties as set out in departmental duties and requirements.
• Be conversant with the BMS for the effective control of utilities.
• Operation and maintenance of all equipment pertaining to heating, air-conditioning electrical, mechanical and plumbing systems.
• To control abuse and breakages of equipment and to ensure all equipment and tools are handled and stored correctly.
• To be familiar with and understand the use of all spares and tools under positions control.
• Participation in and contribution to the effective implementation and completion to standards of preventative maintenance programs for the hotel.
• Be prepared to perform other duties comparable to the above as these only describe primary.

General Maintenance

• Display basic proficiency in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
• Perform all surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area.
• Test, troubleshoot, and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.
• Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.
• Perform general housekeeping and engineering-related inventory duties.

Accident Prevention and Safety

• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Use the Lockout/Tagout system before performing any maintenance work.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Maintain a working knowledge of fire sprinkler and emergency power systems and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.
• Follow property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) in order to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status.
• Store all flammable materials in OSHA and EPA approved containment devices.

Install, Maintain, and Repair Items

• Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
• Respond and attend to guest repair requests.
• Organize all painting and maintenance areas properly utilizing the appropriate methods and supplies.
• Clean all tools and equipment and return to the shop and secure in the proper area.
• Clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. 
• Identify, locate, and operate all shut-off valves for equipment. 
• Perform preventive maintenance in a timely manner. 

Maintain Building and Property

• Clean all engineering areas as directed by Engineering Management. 
• Observe energy and utilities usage in the hotel and on the grounds. 
• Look for ways to conserve energy and report any ideas to the Engineering Management.

Maintain Records or Logs

• Maintain the preventive maintenance records, inspections, and rounds using a computer management system.
• Maintain a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Read, log, track and interpret readings from meters, gauges and other measuring devices in accordance with inspection and rounds procedures.
• Assist in the compilation of data for preventive maintenance inspection records.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Follow verbal or written directions pertaining to minor maintenance repairs.
• Keep supervisor updated on assignments.
• Maintain communication with supervisors to so that all needed materials, tools and supplies are available or on order.

Working with Others

• Perform daily assigned work orders and follow engineering standard operating procedures.
• Work with housekeeping staff and other departments to maintain all rooms, buildings, and property in perfect condition.
• Train and provide technical advice to other engineers as needed or requested.
• Work in a team environment and effectively interact with all levels of the organization.

Quality Assurance/Quality Improvement

• Work in a neat and efficient manner, keeping work areas clean and well organized. 
• Support the improvement of engineering services that effectively address problems affecting owners, guests and employees.
• Complete all maintenance or repair assignments in a timely, safe and professional manner.
• Comply with quality assurance expectations and standards.

Computers/Software

• Transmit information or documents using a computer.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Display basic computer skills including inputting air handler schedules and making temperature changes.

Physical Tasks

• Lift, carry, reach, bend, and climb ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move up and down stairs and/or service ramps.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
• Enter and locate work-related information using computers.

Policies and Procedures

• Participate in departmental problem solving teams.
• Protect and otherwise maintain assigned tool pouch and its tools at the discretion of the Engineering Management.
• Perform other reasonable job duties as requested.