• Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
• Understand budgeting and cost control
• Under direction of management, ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
• Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
• Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
• Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
• Have knowledge of property, staff, and services with hours of operation
• Under direction of management, initiate training of new department associates on equipment and the daily functions of the resort
• Under direction of management, delegate or coordinate shift staff duties
• Responsible for identifying and scheduling repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
• Ensure all associates follow safe working practices and conditions within your department
• Function as a member of the emergency organization team become an expert on life safety system
• Be aware of fire, safety, and protection equipment/hazards
• Under direction of management, responsible for completion of preventive maintenance programs on guest rooms and equipment
• Maintain positive public relations and a pleasant attitude with all guests and associates
• Ensure all potential safety hazards are corrected
• Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy and scheduling preventive maintenance
• Assist in the planning and scheduling of corrective maintenance and project work
• Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Brand standards
• Assist in the coordination and supervision of all contracted capital projects
• Ability to control operating costs
• Ensure all guests’ complaints are handled with extreme courtesy and promptness
• Ensure work assignments are completed with no rework
• Ensure work assignments are completed with little to no supervision
• Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
• Assist in maintaining a clean and organized work area, and return tools to their proper place
• Ensure department training, self-development, and running the department to its fullest potential
• Surface issues of concern to management, General Manager, and RDOE
• Work and communicate well with other departments
• Acts as a technical liaison to all other departments
• Ensure service requests are follow up on and completed as described in WLW
• Review and evaluate utility reports with input on energy conservation
• Coordinate preventative maintenance system according to SOP’s
• Monitor and perform test systems as necessary, be fully informed of the system operation, and handle emergencies involving the systems
• Have a working knowledge of fire sprinkler and emergency power systems
• Observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to management
• Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
• Act as quickly and responsibly as possible to return the building to its normal operating status
• Inform management of any such emergencies
• Read, log, track, and interpret readings from meters, gauges, and other measuring units
• Maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
• Complete and communicate PM works tasking and reporting
• Maintain the White Lodging Way calendar for success, communicate such, and a copy to RDOE when direct report is GM
• Respond to work orders and requests and documents all work in the defect log
• Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
• Complete weekly ENG/General Manager accountability review; submit copy to RDOE when direct report is GM
• Follow up on outstanding issues
• Implement White Lodging Way for Engineering when direct report is GM
• Train, motivate, and develop property staff in the White Lodging Way of operating hotels
• Communicate effectively with customers, co-workers, and supervisors
• Remain flexible and responsive to scheduling needs
• Communicate regularly as needed with Regional Director of Engineering
• Communicate timely, clearly, and effectively to all stakeholders
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