Maintenance Supervisor
Fairfield by Marriott Inn & Suites Rancho CordovaAdditional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description:
1. Hire, train, counsel, and motivate department personnel
2. Conduct all department personnel performance appraisals
3. Order supplies, process accounts payable, and monitor the department
budget
4. Schedule personnel within budget guidelines to ensure adequate staffing
5. Inspect guest rooms after preventative maintenance. Review any problems
and recheck the guestroom before releasing them to the housekeeping/front
office
6. Maintain the hotel grounds and building exteriors on a daily, weekly, monthly,
and seasonal basis
7. Develop and maintain maintenance department programs to ensure that the
Quality Assurance Program criteria are met
8. Ensure routine preventative maintenance on laundry equipment, heating and
air conditioning units, ice machines, fire extinguishers, fire/smoke alarms,
lawn sprinklers, lawn equipment, boilers, and plumbing are performed as
required by the manufacturer and in accordance with the warranty
specifications
9. Ensure swimming pool and spa maintenance duties are performed according to
manufacturer specifications and local health department regulations
10. Develop department employee attitude of attentiveness and anticipation of
guest needs
11. Notify the Supervisor, Operations Manager, AGM, or General Manager of
any problems with cleaning or equipment
12. Complete maintenance work orders and deliver them to the
supervisor/manager in a timely manner
13. Coordinate with other departments to fulfill guest special requests
14. Assist the General Manager in resolving guest complaints concerning the
Maintenance department
15. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
Empathize, Apologize, React, Notify)
16. Always have a friendly and welcoming demeanor when interacting with our
guests
17. Responsible for knowing all hotel emergency procedures
18. Follow all hotel safety guidelines and requirements
19. Responsible for following all hotel quality assurance standards
20. Responsible for educating department personnel on all emergency
procedures and safety guidelines, and requirements
21. Maintain key control files and logs
22. Responsible for the proper administration of key control for issued keys
23. Responsible for the proper administration of keys left by guests
24. Establish department communication and information
25. Maintain a work order assignment board and track completed/pending work
orders. Follow up on all incomplete work orders to inform the requesting
guest or department of the status of their work order
26. Communicate changes in guest room status to the front desk
27. Bring all lost and found items to the supervisor’s or manager’s office for
logging and storage
28. Accommodate guests' special requests courteously
29. Answer guest questions regarding hotel and local area facilities and services
30. Carry out any reasonable request by management that I am capable of
performing
Job Requirements:
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach,
kneel, and may require prolonged periods of standing and/or walking. Must be able
to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all
these functions within the required safety guidelines and expectations. If at any point
you feel you are unable to perform any of these functions, please let your manager
know immediately.
We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match.
The hourly rate of pay for this position is $26.00.
This company is an equal opportunity employer.
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