Maintenance Supervisor
Residence Inn by Marriott San Jose North/Silicon ValleyAdditional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
ESSENTIAL FUNCTIONS:
1. Hire, train, counsel, and motivate department personnel
2. Conduct all department personnel performance appraisals
3. Order supplies, process accounts payable, and monitor the department budget
4. Schedule personnel within budget guidelines to ensure adequate staffing
5. Inspect guest rooms after preventative maintenance. Review any problems and recheck the guestroom before releasing them to the housekeeping/front office
6. Maintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basis
7. Develop and maintain maintenance department programs to ensure that the Quality Assurance Program criteria are met
8. Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers, and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications
9. Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulations
10. Develop department employee attitude of attentiveness and anticipation of guest needs
11. Notify the Supervisor, Operations Manager, AGM, or General Manager of any problems with cleaning or equipment
12. Complete maintenance work orders and deliver them to the supervisor/manager in a timely manner
13. Coordinate with other departments to fulfill guest special requests
14. Assist the General Manager in resolving guest complaints concerning the Maintenance department
15. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
Empathize, Apologize, React, Notify)
16. Always have a friendly and welcoming demeanor when interacting with our guests
17. Responsible for knowing all hotel emergency procedures
18. Follow all hotel safety guidelines and requirements
19. Responsible for following all hotel quality assurance standards
20. Responsible for educating department personnel on all emergency procedures and safety guidelines and requirements
21. Maintain key control files and logs
22. Responsible for the proper administration of key control for issued keys
23. Responsible for the proper administration of keys left by guests
24. Establish department communication and information system through logs, department meetings, and coaching and counseling
25. Maintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order
26. Communicate changes in guest room status to the front desk
27. Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
28. Accommodate guest special requests courteously
29. Answer guest questions regarding hotel and local area facilities and services
30. Carry out any reasonable request by management that I am capable of performing
Job Type: Full-time
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds.
Benefits: 401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Retirement plan Vision insurance. $30/Hour
The hourly rate of pay for this position is $30.00.
This company is an equal opportunity employer.
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