Manager, Associate Relations, Greater China

JOB SUMMARY

The Manager, Associate Relations and Compliance serves as a dedicated subject matter expert and key point of contact for associate relations and compliance matters, with a primary focus on supporting above-property office and properties across Greater China. They partner with associates and business leaders to provide resources, consultation and mentorship when workplace issues arise. They will also serve as the key point of contact for all trainings, projects and initiatives related to associate relations and compliance. 

This role will conduct workplace investigations, present investigation findings, and provide recommendations to influence business leaders and partners to make decisions that align with Marriott International’s policies and procedures. This role will also support to lead, review and audit casework to ensure compliance with local legal regulations and company policies. He/she will conduct trainings on Marriott International’s policies and processes and work on projects and initiatives that relate to fostering positive associate relations. In addition to managing associate relations matters, this role will also help to promote a positive engaged work environment in the Beijing office.

The Manager, Associate Relations, Greater China will demonstrate initiative by mentoring others and using sound trend analysis to suggest proactive solutions to address business needs to reduce the total number of complaints received. They will also be integral to ensuring compliance to the Guarantee of Fair Treatment process and upholding Marriott International’s company culture.   

Business Context/Scope

The expected scope of work focuses primarily on the above-property office and properties across Greater China.

Key business partners include the Above property Office HR leaders, Discipline Department Leaders, Regional and Market Directors of Human Resources, Regional Leadership teams, Property HR Leaders, Marriott Legal team, and the Greater China Fraud Committee. 

The position is based in Beijing, China, and it reports to the Director, Associate Relations, Greater China.

CANDIDATE PROFILE 

Experience

• 3 to 5 years of experience in an HR Generalist, Associate Relations, or related role which involves conducting investigations 
• Bachelor’s Degree in Human Resources, Labor Relations, Business Management or equivalent
• Experience in managing, leading, and developing teams is a plus 

Skills

• Extensive knowledge and practice of workplace investigations, union relations, and compliance management 
• Working knowledge of the labor regulations within the assigned area of responsibility 
• Extensive knowledge of China’s Personal Information Protection Law (PIPL) 
• Fluent in both written and spoken Chinese and English 
• Excellent verbal and written communication skills. Extensive experience in writing executive summary reports
• Technically proficient in Microsoft Word, Excel, PowerPoint and Teams 
• Ability to type and record verbal statements at a quick pace
• Advanced organizational skills which include the ability to effectively prioritize and meet deadlines and efficiently handle multiple work assignments concurrently
• Ability to gain support and build strong and trusting work relationships with associates and stakeholders
• Ability to influence associates of all levels to abide and comply with Marriott International’s policies and procedures 
• Ability to remain calm and make sound, impartial and ethical decisions while under pressure and in difficult situations
• Protects and maintains confidentiality with critical information
• Proactive and self-motivated with a highly independent work ability 
• Ability to adapt to fast changing work environments and requirements 
• Able and willing to frequently travel for the job 
• Ability to work in different time zones when needed 
• Sound business acumen and hotel operations knowledge preferred 

CORE WORK ACTIVITIES 

Leadership

• Live Marriott’s core values, Code of Conduct and Guarantee of Fair Treatment culture. 
• Promote a respectful, positive and inclusive workplace environment. 
• Support the implementation of associate relations plans aligned with business priorities. 
• Maintain high confidentiality, objectivity and professional ethics at all times. 

• Support assigned investigation cases and projects to ensure timely and proper closure.

   

Building Relationships

• Establish and maintain effective working relationships with internal stakeholders, with a primary focus on above‑property office. 
• Encourages and promotes open communication between leaders and associates to improve a healthy work environment 
• Facilitates proactive and productive associate relations activities at the workplace to reduce conflicts and issues
• Manages an effective balance between the company and associate interests with the regulatory, privacy and legislative requirements

Managing Work Execution

• Serve as a key point of contact for above‑property office on associate relations and compliance matters.
• Educate and promotes Marriott International’s fundamental approach to the Guarantee of Fair Treatment for all 
• Ensures sustainable associate relations processes and protocols are communicated and upheld completely to resolve issues and support action plans
• Assist and follow up with business leaders in the proper and consistent execution of the investigations
• Monitors and ensures compliance with company policies, standards, audits, and local labor regulations 
• Utilizes available tools and resources to evaluate and suggest proactive associate relations initiatives and practices to enhance engagement
• Ensures all associates are aware of their rights and the proper channels to report any issues or concerns 
• Provides guidance and counsel when consulted by associates and stakeholders on associate relations matters

Organizational Learner

• Seeks and welcomes feedback on own performance to acknowledge opportunities to improve and meet job expectations 
• Acts independently and proactively to enhance learning and improve job skills and knowledge 
• Drives learning, development and sharing of knowledge with others 
• Participates actively in HR forums, stays updated on associate relations and compliance regulatory updates, trends and labor issues 
• Researches and analyzes new and emerging associate relations practices, trends and legislations impacting the management of labor and work
• Progressively familiar with the local labor requirements and laws to facilitate investigation work
• Perform other HR related transformational tasks as assigned to meet the changing markets’ business goals and expectations       

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.