Additional Information: This hotel is owned and operated by an independent franchisee, Selenta Hospitality Manco, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
At Selenta Group, we are seeking an In-house MICE & Groups Coordinator for our iconic Madrid Marriott Auditorium Hotel & Conference Center (o Princesa Plaza), a property currently undergoing an exciting repositioning in the heart of Madrid.
The Mission
To efficiently manage the end-to-end sales process for groups and events—from initial inquiry to post-event follow-up—maximizing conversion rates, ensuring seamless operational execution, and contributing to the achievement of the hotel’s commercial targets.
Key Responsibilities
# Inquiry & Proposal Management: Manage and quote group and event requests across all sales channels.
# Lead Conversion: Proactively follow up on budgets, modifications, and closures until final confirmation.
# Systems Management: Daily use of Opera (PMS), Cvent, and proprietary Marriott sales tools.
# Operational Coordination: Liaise internally with all hotel departments to ensure flawless execution of groups and events.
# Vendor Relations: Coordinate with external suppliers, with a particular focus on Audiovisual (AV) partners.
# Site Inspections: Provide high-touch customer service and support during on-site commercial visits.
# Lifecycle Management: Oversee the full MICE and group cycle, including post-stay/event follow-up and feedback.
# Reporting: Provide administrative support and basic commercial reporting for the department.
# Compliance: Uphold Marriott’s rigorous quality, brand, and service standards.
Why join us?
# Impact: Join a landmark asset in the midst of a full repositioning, with the opportunity to leave your mark on one of Madrid’s reference hotels.
# Excellence: Become part of a leading hospitality group, enjoying exclusive benefits across our portfolio of hotels and restaurants.
# Global Reach: Represent a world-class hotel in a dynamic environment, seeing your results directly impact business growth.
# Networking: Work in a multicultural setting, expanding your professional network and global vision.
# Development: Access continuous training via Marriott and Selenta Group’s global learning platforms.
# Growth: Real opportunities for career progression within the group.
# Compensation: Competitive salary package in line with industry standards.
# Exclusive Perks: Access Marriott Bonvoy benefits, including preferential rates on international stays, experiences, and global programs.
- Education: Degree in Tourism, Marketing, Business Administration, or a related field.
- Experience: Proven track record in MICE, Groups, Events, or Sales within the hospitality sector.
- Brand Knowledge: Previous experience with international hotel brands, ideally Marriott.
- Technical Skills: Proficiency in Opera, Cvent, and hospitality-specific CRM/Sales tools.
- Languages: Minimum C1 level in English; proficiency in a third language is a plus.
- Core Competencies: Goal-oriented with strong commercial follow-through.
- Soft Skills: Highly organized, detail-oriented, and a collaborative team player.
- Mindset: Proactive, positive attitude with a relentless focus on the guest.
- Availability: Flexible to conduct on-site inspections and client walkthroughs.
A competitive total compensation package. Exclusive Marriott Bonvoy benefits and preferential rates at hotels and experiences around the world. Access to leading global learning platforms from Marriott and Selenta Group. Real opportunities for professional growth within a multinational hospitality leader. A multicultural, collaborative, and inspiring work environment where your ideas and impact truly matter. The freedom to explore creative initiatives, propose strategies, and help shape the future of a flagship Madrid property. 30.000€ - 40.000€
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
