Moonlight Agent - W Prague

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

W Hotels deliver luxury with attitude — bold, stylish, and unforgettable. At W Prague, every dish is more than food; it’s a moment, an experience, a story. Music, design, energy, and creativity collide in our kitchen to inspire guests — and our team.

While the city sleeps, our hotel comes alive with guests arriving from around the world, and we are looking for a Moonlight Agent who will ensure their experience remains seamless, welcoming, and exceptional throughout the night.

If you thrive in an independent role, enjoy connecting with people, and can keep calm under pressure while delivering outstanding service, this is your opportunity to become the face of W Prague after dark.

What You’ll Do

Create Memorable Guest Experiences

• Welcome, check in, and check out guests with warmth, professionalism, and personality
• Handle guest requests, inquiries, and concerns efficiently while delivering exceptional service
• Provide information about hotel facilities, services, local attractions, and transportation options
• Anticipate guest needs and create memorable moments that reflect the W brand experience

Own the Night Shift Operations

• Manage front desk operations independently during overnight hours
• Perform daily financial and accounting procedures, including night audit processes
• Ensure all guest accounts, charges, and transactions are accurate and properly recorded
• Prepare reports and documentation for management and operational teams
• Monitor arrivals, departures, room availability, and special guest requests

Support Hotel Excellence

• Collaborate with Housekeeping, Engineering, and other departments to ensure guest satisfaction
• Handle telephone calls, emails, and reservations according to brand standards
• Maintain an organized and professional front desk environment
• Ensure compliance with Marriott and W brand procedures and standards

What We’re Looking For

• Previous experience in Front Office, Guest Services, Hospitality, or Customer Service is preferred
• Excellent communication skills in English; additional languages are an advantage
• Strong problem-solving abilities and attention to detail
• Ability to work independently and make decisions confidently during overnight shifts
• Professional appearance and positive attitude
• Comfortable using hotel management systems and Microsoft Office applications
• Flexibility to work night shifts, weekends, and holidays
• A passion for creating exceptional guest experiences
• Holder of Valid driving license 

What We Offer

• Competitive salary based on experience
• 5 weeks of annual leave
• Permanent employment contract
• Staff meals during shifts
• Discounts on accommodation across all Marriott International hotels worldwide
• Public transport contribution
• Multisport card
• A culture that celebrates individuality — be yourself, that’s the W way

Are you ready to own the night and create unforgettable experiences while the city sleeps?

Join W Prague as a Moonlight Agent and bring your energy, personality, and passion for hospitality to our world of bold luxury.