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Multi-Property Reservations Manager

The Westin Brisbane
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Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Multi Property Reservations Manager to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global​team and become the best version of you.

 

Role Overview:

At Marriott, we are committed to delivering exceptional guest experiences from the very first interaction. As the Multi Property Reservations Manager, you will lead the end-to-end reservations function, ensuring every booking reflects precision, care, and our commitment to hospitality excellence.

Bringing together strong commercial acumen and a guest-first mindset, you will drive occupancy, optimise revenue, and help shape the guest journey before arrival. You will also play a key leadership role in developing your team, enhancing processes, and partnering closely with Revenue, Sales, and Operations to deliver strong business results.

 

Key Responsibilities

Revenue & Performance

  • Drive occupancy and revenue through effective yield management, forecasting, and inventory optimisation
  • Support the hotel’s revenue strategy by managing distribution channels and demand patterns
  • Monitor performance data and adjust strategies to maximise results

Guest Experience & Conversion

  • Deliver a seamless, responsive reservations experience that reflects Marriott’s service standards
  • Maximise conversion through personalised guest engagement and attention to detail
  • Ensure every guest interaction sets the tone for an exceptional stay

Commercial Insight & Strategy

  • Analyse booking trends, market data, and performance metrics to inform decision-making
  • Provide clear reporting and insights to support business strategy
  • Translate data into actionable improvements in performance and guest satisfaction

Collaboration & Alignment

  • Partner with Revenue, Sales, and Marketing teams to align pricing, promotions, and campaigns
  • Support cross-functional initiatives that drive overall hotel performance
  • Maintain strong communication to ensure alignment across departments

Leadership & Talent Development

  • Lead, coach, and inspire the reservations team to deliver high performance
  • Foster a culture aligned with Marriott values, focusing on service excellence and continuous improvement
  • Provide ongoing feedback, development opportunities, and recognition to build team capability

 

About You:

  • Minimum 2+ years’ experience in a hotel environment (Reservations, Front Office, or Duty Management)
  • Strong organizational and multitasking skills, with the ability to manage large volumes of bookings and ensure efficiency
  • Sound understanding of revenue management, forecasting, and inventory control
  • Experience with Opera Cloud or similar PMS, with strong MS Office capability
  • Exceptional communication and interpersonal skills, enabling effective collaboration with guests, team members, and other departments
  • Analytical mind set with a focus on optimizing room inventory, pricing strategies, and revenue opportunities
  • Proven leadership ability to train, mentor, and motivate a team to achieve departmental goals and deliver exceptional service
  • A genuine passion for hospitality, with a guest-first mindset
  • Full working rights in Australia without sponsorship

 

Benefits

  • The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • ‘Great places to work’ certified
  • Discretionary Bonus Plan

 

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.