Night Auditor

Night Auditor

The Front Office Night Auditor is responsible for Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Excellent verbal and written communication skills in English

Not only does it process all guest check-ins, check-outs, room assignments/ Pre-register designated guests and prepare key packets, room change/late check-out requests, activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests, and secure payment. Coordinate with Housekeeping to track room status and guest concerns.

The ideal candidate will have:
•    Experience in a Five Star or Five-Diamond luxury hotel is preferred. 
•    1 - 3 years’ experience in the Front Desk, preferably in a 5 star hotel 
•    Previous Night Auditor role is a plus
•    High School diploma required, 2 or 4 year degree preferred.
•    Knowledge of Opera preferred. Word, Excel, Outlook knowledge required 
•    Previous customer service experience in a high volume setting required
•    The ability to problem solve, and provide exceptional service
•    Requires strong problem resolution and decision making skills, empathy and personal perseverance.
•    Be a supportive team member and work well with many different nationalities.
•    Strong math or accounting skills.
•    The ability to read, write and speak fluently in English is required.
•    Excellent guest problem resolution experience and skills essential in addition to the ability to remain positive and calm under pressure 
•    Excellent record keeping and follow up skills as well as Numerical and statistical ability 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.