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Night Supervisor

The Ritz-Carlton Melbourne
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If you aspire to build a long-term career in luxury hospitality leadership, few opportunities offer a stronger platform than The Ritz-Carlton, Melbourne. 

As the tallest hotel in the Southern Hemisphere and one of Australia's most prestigious luxury destinations, The Ritz-Carlton, Melbourne is seeking an exceptional Night Supervisor to join our Front Office leadership team. 

Reporting to the Night Manager, this role plays a critical leadership function within our overnight operation. You will be entrusted with overseeing the hotel during the overnight hours, ensuring operational excellence, guest satisfaction, and the seamless delivery of our renowned Gold Standards. 

This position is ideally suited to an emerging hospitality leader who is ready to take the next step in their career. Through structured development, exposure to Manager on Duty responsibilities, and hands-on leadership experience, you will be supported to grow within one of the world's most respected luxury hospitality brands. 

 

Position Summary: 

  • Support the Night Manager in leading all overnight hotel operations. 
  • Act as the senior operational leader on shift when required, managing guest, associate and operational matters with confidence and professionalism. 
  • Drive a culture of service excellence, ensuring exceptional guest experiences throughout the overnight period. 
  • Manage guest arrivals, departures, requests and service recovery opportunities. 
  • Lead, coach and develop overnight associates, creating an engaged and high-performing team environment. 
  • Complete night audit and reporting requirements, ensuring accuracy and compliance with financial controls. 
  • Maintain hotel safety, security and operational standards. 
  • Collaborate closely with operational departments to ensure seamless service delivery across the hotel. 
  • Identify opportunities to improve processes, efficiencies and the overall guest experience. 

 

About You: 

You are a hospitality professional who thrives in a luxury environment and enjoys leading from the front. 

To be successful, you will have: 

  • Previous supervisory or leadership experience within Front Office, Rooms Division or Hotel Operations. 
  • Strong operational knowledge of hotel front office systems and night audit processes. 
  • Outstanding interpersonal and communication skills. 
  • Proven ability to make sound decisions and resolve issues in a fast-paced environment. 
  • A genuine passion for luxury hospitality and creating memorable guest experiences. 
  • Demonstrated leadership capability with a commitment to developing others. 
  • Full Australian working rights. 
  • A current unrestricted driver's licence. 

 

Our Benefits: 

  • Exceptional training and leadership development opportunities. 
  • Access to global career pathways across Marriott International's portfolio of luxury and premium brands. 
  • Discounted accommodation worldwide for you, your family and friends. 
  • Food and beverage discounts across participating Marriott hotels. 
  • Associate recognition and wellbeing programs. 
  • Employee Assistance Program access. 
  • The opportunity to build your career with Australia's premier luxury hotel. 

 

If you are ready to elevate your hospitality career and join a team renowned for service excellence, we invite you to apply. 

 
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. 

 

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.