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Operations Coordinator - W Prague

W Prague
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We are looking for a proactive, organized, and hands-on Operations Coordinator to support our Director of Operations and hotel teams in ensuring smooth day-to-day operations.

This is a varied role combining administration, coordination, quality follow-up, guest experience, and hands-on operational support across Food & Beverage, Welcome Desk, Spa, Styling, and Guest Experience.

What You Will Do

  • Support the Director of Operations with daily coordination, follow-ups, reports, meetings, and operational priorities.
  • Coordinate communication and follow-up between departments.
  • Maintain and track operational procedures, standards, checklists, audits, and action plans.
  • Monitor guest feedback and ensure timely responses to online reviews.
  • Support events, activations, and special operational projects.
  • Provide hands-on support in F&B outlets, Spa, Welcome Office, Style(Housekeeping), and Guest Experience when needed.
  • Assist with service recovery and guest requests.
  • Work closely with Finance & Purchasing to ensure operational processes follow Marriott standards.
  • Act as a reliable link between the Director of Operations and operational teams.

What We Are Looking For

  • Previous experience in hotel operations, F&B, guest experience, or coordination.
  • Strong organizational and follow-up skills.
  • Hands-on, flexible, proactive, and solution-oriented attitude.
  • Excellent communication and teamwork skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Professional, reliable, and guest-focused approach.
  • Advanced Czech and English are required.
  • Marriott or lifestyle hotel experience is an advantage.

What We Offer

  • Competitive salary based on experience
  • 5 weeks of annual leave
  • Staff meals during shifts
  • Discounts on accommodation across all Marriott International hotels worldwide
  • Public transport contribution
  • Multisport card
  • Recognition and celebration of your individuality — be yourself, that’s the W way
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.