Phone Attendant

Description

Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Must be available for 2nd shift (3:00PM - 11:00PM), including weekends. Flexibility between AM and PM shifts is preferred. 

Responsibilities:

WHAT YOU'LL DO

• •The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
• •Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• •Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• •Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations
• Utilize multiple hotel operating systems and software platforms, including GXP, FSPMS, Mobile Keys, and Qualtrics, to manage guest requests, monitor service delivery, document interactions, and support daily hotel operations.

• Navigate multiple computer applications simultaneously while responding to guest inquiries, coordinating departmental requests, and maintaining accurate guest records.
• Demonstrate proficiency in hotel technology, troubleshoot basic system-related issues, and assist guests with digital services, including mobile key access and Marriott Bonvoy app functionality.
• Monitor guest feedback and service requests through designated platforms, ensuring timely follow-up, accurate documentation, and resolution.

•Perform other duties as assigned.

WHAT YOU'LL BRING

•The phone attendant will have an outgoing and social personality.
•Excellent communication and listening skills.
•A passion for service with a positive, can-do attitude.
•A team-player mindset.
•Ability to adapt to any situation.
•Ability to lift, carry or otherwise move up to 10 lbs.

Other information:
•DailyPay option
•Day 1 Medical, Dental and Vision insurance
•Vacation/Paid Time Off (PTO) with rollover
•Complimentary wellness tools
•Unlimited referral bonuses
•401(k) with company match
•Hostcare Resources healthcare concierge
•Leadership development
•Tuition reimbursement
•Discounts on hotel rooms, dining, and other travel/entertainment experiences
•Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $15.30 an hour!

Louisville Marriott Downtown

Located at 280 West Jefferson Street, right in the heart of downtown Louisville, Louisville Marriott Downtown is a large-scale, full-service Marriott hotel.
The property is directly connected via skywalk to the Kentucky International Convention Center — making it a central hub for conferences, conventions, business travel, and major city events.

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.