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Product Analyst, CEC Loyalty/Ambassador

Marriott International HQ
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Job Summary

The Technical Product Analyst – AMB & Loyalty, CEC plays a pivotal role in maintaining and advancing the services and systems that empower CEC associates to deliver outstanding experiences for Marriott’s most dedicated guests, Ambassadors. This position is deeply involved in the ongoing development and transformation of the loyalty platform, ensuring that new enhancements align with Marriott’s commitment to customer satisfaction and engagement. The analyst works closely with cross-functional teams, including product owners, engineering, and business stakeholders, to collaboratively define, manage, and refine business, product, and technical requirements. Leveraging agile methodologies and best practices, the analyst not only ensures that key systems are optimized for seamless associate and guest interactions, but also proactively identifies improvement opportunities to further elevate the guest experience. Through effective communication, requirements analysis, and functional design leadership, the analyst contributes to the strategic evolution of Marriott’s loyalty offerings and supports the successful implementation of innovative solutions.

CANDIDATE PROFILE Required Qualifications:
  • Undergraduate degree or equivalent experience/certification in a technology-related major.
  • Experience integrating and balancing priorities for multiple stakeholders.
  • Basic understanding of product management processes.
  • Proficient in Microsoft Office (Word, PowerPoint, Excel).
  • Strong communication skills and ability to facilitate requirements analysis and design sessions.
  • Experience converting business needs into technology requirements.
  • Prior experience supporting Marriott CEC technology 
Preferred Qualifications: 
  • Experience supporting loyalty or customer engagement platforms.
  • Experience working independently and collaboratively in cross-functional teams.
  • Broad technical experience across infrastructure, network, applications, data, and security.
  • Experience identifying and analyzing alternative solutions to complex problems.
  • Excellent analytical skills and ability to solve unusual, difficult problems.
CORE WORK ACTIVITIES
  • Gather requirements, create product roadmaps, and prioritize enhancements for AMB and Loyalty systems supporting CEC associates.
  • Collaborate with product owners, engineering, and business stakeholders to understand strategy and value for loyalty and ambassador services.
  • Define product objectives and key performance indicators for loyalty capabilities.
  • Represent stakeholder needs during backlog refinement and sprint planning.
  • Research and master technology tools and methodologies (e.g., JIRA, Agile, Scrum, Kanban).
  • Facilitate requirements analysis, functional design, and documentation for loyalty platform changes.
  • Lead functional design demonstrations to validate approach with stakeholders.
  • Identify creative solutions to business requirements and recommend best alternatives.
  • Work with external vendors and partners to evaluate and implement loyalty solutions.
  • Document functional, integration, and testing requirements for loyalty systems.
  • Support training and field support groups prior to new releases.
  • Identify opportunities to enhance business partnership and planning processes for loyalty and ambassador programs.
Competencies
  • Product Ownership for Loyalty & Ambassador Services
  • Requirements Gathering & Roadmap Management
  • Stakeholder Engagement & Communication
  • Agile Delivery & Continuous Improvement
  • Technical Problem Solving
  • Business Partnership & Planning
  • Training & Support Enablement

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.