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Reservations Agent - Casual

The Tasman a Luxury Collection Hotel Hobart
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The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. A unique blend of Modern Contemporary, Art Deco and Heritage architecture, The Tasman presents 152 luxuriously appointed guest rooms and suites featuring carefully restored heritage elements and exclusive art pieces from local artists. The hotel reflects the true spirit of the destination.

The Opportunity

The Tasman Hobart is currently seeking an engaging, experienced and committed Reservation Agent (Casual) to join our dynamic team.

We are looking for exceptional hospitality professionals who are passionate about delivering seamless and memorable guest experiences, while confidently managing administrative and communication duties. If you have experience in a similar role, are highly organised, able to multitask, detail-oriented, and can resolve issues calmly and professionally, this could be the perfect opportunity for you.

Key Responsibilities
  • Answer and process all reservation enquiries in accordance with established hotel communication guidelines
  • Maintain full knowledge of all current room rates and packages available at the hotel
  • Communicate guest special requests to the appropriate departments and follow up to ensure requests are fulfilled
  • Ensure the confidentiality of all hotel guests is maintained
  • Liaise daily with Management regarding occupancies to help maximise average room rate
About You
  • Previous experience as a Reservation Agent
  • Exceptional interpersonal and communication skills
  • Strong attention to detail, thorough follow-up and problem-solving abilities
  • Excellent time management and organisational skills
  • Ability to emotionally connect with guests and deliver superior service
  • Conflict resolution experience, with the ability to remain calm, polite and patient under pressure
  • Flexibility to work a 24-hour rotating roster, including weekends and public holidays
  • Experience with the OPERA Property Management System (highly regarded)
  • Working rights in Australia in required to be considered for this role
To Apply

If you are an experienced Reservation Agent, please apply via the Marriott Careers page:
https://careers.marriott.com/

Rewards for Work, Benefits for Your Lifestyle
  • A supportive, progressive and highly experienced team
  • Generous benefits and discounts for associates, family and friends across Marriott properties worldwide
  • Extensive career development, learning and training opportunities
  • Wellbeing programs and initiatives
  • Enjoy Hobart’s relaxed lifestyle with easy access to world-class events such as Mona Foma, Taste of Tasmania and the Sydney to Hobart Yacht Race

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.