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Reservations Executive, Luxury

W London
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W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

  • Deliver a seamless and personalised reservations experience, managing all booking enquiries, amendments and cancellations across phone and written channels

  • Intuitively identify each guest’s preferences to secure the most suitable room type and rate, tailored to their stay

  • Accurately verify availability and rates, ensuring every reservation reflects both guest expectations and brand standards.

  • Clearly articulate guarantee requirements, special rates and cancellation terms with confidence and discretion

  • Capture, accommodate and meticulously document special requests to anticipate guest needs ahead of arrival

  • Act as a knowledgeable ambassador for W London, providing refined insight into hotel facilities, services and room offerings

  • Apply refined sales techniques to optimise revenue while enhancing the overall guest experience

  • Maintain precise and timely data entry within the reservations system, ensuring accuracy at every touchpoint

  • Correctly process and code special reservation types, including complimentary stays, employee rates, travel agent inspection bookings and wholesale reservations

  • Address guest concerns with professionalism and empathy, following escalation procedures to ensure swift and appropriate resolution

YOUR EFFORTS, OUR APPRECIATION

  • Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
  • Service Charge - Paid each month!
  • Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
  • Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
  • Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
  • Uniform Provided - Dry cleaning included.
  • Company Pension Scheme – Save for your future.
  • Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
  • Celebrate - Awards and Recognition Celebrations
  • BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
  • Events - Monthly Calendar of Associate Focused & Fun Events
  • Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
  • Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
  • Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
  • Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.