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Reservations Executive -Tier One

Sheraton Fiji Golf & Beach Resort
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Job Summary 

 

The Reservations Executive – Tier One serves as a primary point of contact for guest bookings and inquiries. Reporting to the Complex Reservations Manager, this role is essential for driving property revenue through effective sales techniques and high-quality customer service

Key Responsibilities

  • Reservation Management: Processing all reservation requests, changes, and cancellations received via phone, fax, or mail.
  • Guest Communication: Answering telephones within three rings with professional etiquette and engaging guests regarding property services and local attractions.
  • Sales & Revenue: Utilizing up-selling techniques to maximize room rates and property revenue by matching guest needs with the appropriate room types.
  • Information Accuracy: Verifying all booking details with callers, including guarantee and cancellation policies, to ensure seamless guest arrivals.

Key Requirements

  • Experience:
    • 1–2 years in reservations, front office, or customer service or related work experience.
  • Education: Diploma in Tourism/ Hospitality Operations or Certificate in Front Office/ Reservations or Tourism Operations 
  • Key Skills:
    • Communication: Basic to medium proficiency in the English language (reading, writing, and speaking) with a high level of articulation
    • Interpersonal Excellence: A positive demeanor with a focus on teamwork, diversity relations, and active listening to resolve guest concerns.
    • Technical: Ability to input and access data in reservation systems, including managing Marriott Rewards information and specialized rate codes
  • Attributes: High level of integrity, accountability, and a positive demeanor.

OUR BENEFITS:

  • Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
  • Career growth and professional development through Marriott’s global learning and training programs.
  • Access to the Employee Assistance Program supporting physical, emotional, and financial wellbeing.
  • Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
  • Duty meals provided.
  • Associate transportation provided.
  • Prorated unused sick leave paid out at year‑end

 

Eligible for individuals with working rights in Fiji

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.