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Reservations Executive - Tier Two

Sheraton Fiji Golf & Beach Resort
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Position Summary

The Reservations Executive is responsible for efficiently handling all reservation inquiries, modifications, and cancellations received through phone, email, fax, or other channels. This role ensures accurate booking details, delivers exceptional guest service, and applies revenue‑maximizing sales techniques. The Reservations Executive must maintain a thorough understanding of room types, rates, policies, and hotel services to support guests and internal teams.

Key Responsibilities
  • Process reservation requests, changes, and cancellations while ensuring accuracy in the reservation system.
  • Identify guest needs, recommend appropriate room types, explain policies, and provide clear information on hotel services.
  • Apply effective sales and upselling techniques to maximize revenue and document special requests accurately.
  • Handle guest concerns professionally, follow escalation procedures, and maintain confidentiality of all guest and company information.
Key Requirements
  • Diploma or Bachelor’s degree in Hospitality, Tourism, Business, or related field (preferred but not mandatory).
  • Minimum 1–2 years of experience in hotel reservations, front office, call centre, or customer service roles.
  • Strong communication skills with a clear, professional telephone manner.
  • Proficiency in reservations systems (e.g., Opera or similar PMS) and good computer skills.
  • Excellent attention to detail, accuracy, and organizational skills.
  • Strong customer service orientation with the ability to handle guest queries professionally.
  • Ability to multitask in a fast‑paced environment and work collaboratively with the wider hotel team.
  • Sales‑minded with an understanding of upselling and revenue techniques.
  • Positive attitude, reliability, and a commitment to delivering high-quality service.
  • Must have legal working rights in Fiji.
Benefits
  • Exclusive staff discounts on food, beverage, and hotel rooms across the Marriott International portfolio for you, your family, and friends.
  • Access to global training programs, professional development, and career advancement opportunities within Marriott.
  • Employee Assistance Program supporting physical, emotional, and financial wellbeing.
  • Work with the world’s largest hotel group, committed to equality, diversity, and inclusion.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.