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Reservations Manager (m/f/d)

The Ritz-Carlton Vienna
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At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentleman for the position of:

Reservations Manager (m/f/d)

With your leadership, expertise and passion for luxury hospitality, you and your team create an exceptional first impression for our guests from the very first point of contact.

As Reservations Manager, you lead our Reservations team and oversee the reservation processes for both our guest rooms and our restaurants, ensuring a seamless, personalized and luxury experience across every guest interaction.

Working as part of our Sales & Marketing team, you are responsible for the smooth and efficient operation of the Reservations Department and for maintaining the highest standards of quality and service.

YOUR RESPONSIBILITIES

  • Lead and support the Reservations team in their daily operations
  • Oversee and coordinate reservations for both guest rooms and the hotel's restaurants
  • Ensure a seamless and personalized reservation experience in line with The Ritz-Carlton service standards
  • Ensure the smooth running and continuous quality management of all reservation processes
  • Support the team with operational and administrative matters
  • Conduct departmental training and contribute to the continuous development of our Ladies and Gentlemen
  • Conduct employee development conversations and support the professional growth of the team
  • Work closely with Sales & Marketing, Rooms, Food & Beverage and other hotel departments to ensure effective communication and coordination
  • Support recruitment for the Reservations Department in close cooperation with the hotel's Human Resources team

YOUR PROFILE

To succeed in this role, you bring a genuine passion for luxury hospitality together with strong leadership, organizational and communication skills.

  • Several years of professional experience in the hospitality industry, ideally within Reservations or a related luxury hotel environment
  • Previous leadership experience is an advantage
  • A proactive and independent working style combined with a strong team spirit
  • Sound knowledge of OPERA and MARSHA
  • Very good Microsoft Office skills
  • Very good written and spoken German and English
  • Additional languages are an advantage
  • A strong guest focus and commitment to delivering exceptional service
  • Valid working permission for Austria

OUR BENEFITS

  • An attractive salary
  • Team-spirited co-workers
  • Encouraging management
  • Meals in our in-house Employee Dining Room
  • Excellent career opportunities within Marriott International
  • Regular growth and training opportunities
  • Wellbeing programs
  • Worldwide discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

“WE ARE LADIES AND GENTLEMEN SERVING LADIES AND GENTLEMEN.”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

 

We are already looking forward to receiving your application:

bewerbung.vienna@ritzcarlton.com

Please be advised that German and English language skills and valid working permission for Austria are required for this position.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.