Reservations Manager - The London EDITION

Reservations Manager

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Reservations Manager is responsible for leading all on-property reservations functions, maximizing transient and group revenue, and ensuring effective inventory management. This role oversees reservation operations, forecasting, pricing recommendations, revenue reporting, and team development while maintaining exceptional guest service standards and supporting the overall commercial strategy of the hotel. 

What you'll do

• Lead and manage the Reservations team, ensuring service excellence, productivity, and compliance with EDITION brand standards. 
• Oversee transient and group inventory management to maximize occupancy, revenue, and profitability. 
• Develop and monitor forecasting, pricing strategies, and inventory controls using systems such as MARSHA and One Yield. 
• Prepare revenue reports, market analyses, strategic action plans, and budget recommendations to support commercial decision-making. 
• Monitor reservations accuracy, group blocks, rooming lists, booking windows, and system integrity across all reservation channels. 
• Analyse market trends, competitor activity, market share reports, and demand patterns to identify revenue opportunities. 
• Train, coach, develop, and performance-manage Reservations associates while supporting talent development initiatives. 
• Collaborate with Sales, Revenue Management, Front Office, and other departments to support guest satisfaction, business objectives, and operational success. 

What you'll bring

• Previous reservations experience within a luxury or five-star hotel environment. 
• Proven leadership experience managing and developing reservation teams. 
• Strong analytical skills with the ability to interpret revenue reports, market trends, and forecasting data. 
• Comprehensive knowledge of reservations, revenue management, and hotel distribution systems. 
• Working knowledge of MARSHA, One Yield, Opera, MRDW, Oscar, Microsoft Excel, and Word. 
• Strong commercial acumen with experience in budgeting, forecasting, pricing strategies, and revenue optimisation. 
• Excellent leadership, communication, presentation, and stakeholder management skills. 
• Ability to manage multiple priorities, drive results, and perform effectively in a fast-paced luxury hospitality environment. 
• Understanding of group sales, transient sales, contract management, and hotel commercial operations. 
• 2-year degree from an accredited university or related qualification preferred. 
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.