Reservations Manager
The Ritz-Carlton Grand CaymanJOB SUMMARY
Reservations Manager
Responsible for leading a team whose primary objective is to maximize revenue making reservations. Be able to understand tools and systems to forecast business for the resort combining group and transient segments. Analyze performance reports, daily statistics and hotel occupancy levels. Understand, support and strive to achieve the business goals of The Ritz-Carlton. Ensure budget goals are met; manage the operational needs in respect to call volume, occupancy, and staffing requirements. Manage the team to ensure excellence answering calls from The Ritz-Carlton customers and assist them in making reservations by providing excellent service to all customers and associates.
The ideal candidate will have:
• A minimum of 5 years experience in hotel reservations and a minimum of 3 years experience at a Management capacity in Luxury Hotels is required
• Knowledge of hotel reservations systems and processes
• Working knowledge at an intermediate level and ability to operate MARSHA and OPERA
• Must possess the ability to promote positive relationships with guests and staff, ensure security and confidentiality of guests and hotel data
• Excellent communications, selling and up-selling skills.
• Strong leadership, ability to train and motivate a team to high performance.
• Knowledge of one or more languages in addition to English is desirable
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.