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Restaurant and Bar Manager - Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria

Protea Hotel Fire & Ice! Pretoria Menlyn
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JOB SUMMARY

Job Title: Food and Beverage Operations Manager

Reports To: Food and Beverage Manager
Location: Menlyn, Pretoria, Gauteng South Africa

Job Purpose

The Food and Beverage Operations Manager oversees all aspects of the F&B department, ensuring efficient operations, exceptional customer service, and profitability. This role involves managing staff, maintaining quality standards, controlling costs, and ensuring compliance with health and safety regulations.

Key Responsibilities
  • Operational Management
    • Plan, organize, and supervise daily F&B operations across restaurants, bars, banquets, and catering.
    • Ensure adherence to company standards, policies, and procedures.
    • Monitor inventory levels and coordinate procurement to avoid shortages or excess.
  • Financial Management
    • Develop and manage budgets for F&B operations.
    • Monitor revenue, expenses, and profitability; implement cost-control measures.
    • Analyze sales and performance reports to identify improvement opportunities.
  • Staff Leadership
    • Recruit, train, and develop F&B team members.
    • Schedule staff shifts and manage labor costs effectively.
    • Foster a positive work environment and ensure high levels of employee engagement.
  • Customer Experience
    • Maintain exceptional service standards and resolve guest complaints promptly.
    • Implement strategies to enhance customer satisfaction and loyalty.
  • Compliance & Safety
    • Ensure compliance with health, safety, and hygiene regulations.
    • Conduct regular audits and inspections to maintain quality standards.
  • Innovation & Marketing
    • Collaborate with marketing teams to promote F&B offerings.
    • Introduce new menu items and concepts based on market trends and customer feedback.
Qualifications & Skills
  • Bachelor’s degree in Hospitality Management or related field (preferred).
  • Minimum 5 years of experience in F&B management.
  • Strong leadership and team management skills.
  • Excellent financial acumen and budgeting experience.
  • Knowledge of food safety regulations and industry best practices.
  • Exceptional communication and problem-solving abilities.
Key Competencies
  • Strategic thinking and planning.
  • Customer-centric approach.
  • Ability to work under pressure and adapt to changing demands.
  • Strong organizational and multitasking skills.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.