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Rooms Controller

AC Hotels by Marriott
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Description

Room Inventory & Pre-Arrival Planning
  • Review daily arrivals, departures, stayovers, and room availability.
  • Assign and block guest rooms based on room type, guest preferences, Marriott Bonvoy status, special requests, and operational needs.
  • Manage room inventory for transient guests, group blocks, and extended-stay reservations.
  • Coordinate room placements for VIPs, repeat guests, special occasion stays, and recovery situations.
  • Monitor room status and communicate availability updates with Housekeeping and Front Office teams.
  • Ensure room blocking strategies maximize guest satisfaction while protecting inventory integrity.
Group and Transient Reservation Coordination
  • Review upcoming group arrivals and coordinate room assignments according to group contracts and requests.
  • Work closely with Sales and Event teams to ensure group rooming lists are accurate and entered correctly.
  • Identify and resolve room assignment conflicts prior to guest arrival.
  • Assist with room moves, room upgrades, and inventory adjustments as needed.
Guest Communication & Service
  • Respond professionally to guest inquiries via phone, email, and in person.
  • Utilize Marriott communication platforms to interact with guests before arrival and during their stay.
  • Document guest requests, preferences, and service recovery opportunities.
  • Provide exceptional guest service and maintain Marriott brand standards.
Administrative Support
  • Process and maintain credit card authorization forms according to company policies.
  • Verify reservation accuracy and ensure guest profiles are properly documented.
  • Assist with reservation modifications and special accommodations.
  • Maintain organized electronic records and guest correspondence.
  • Support front office operations and assist with check-in and check-out functions during peak periods.
Systems & Reporting
  • Utilize Lightspeed PMS for reservations, room assignments, guest profiles, and inventory management.
  • Use Marriott systems and digital platforms for guest communication and operational coordination.
  • Generate and review daily arrival, departure, occupancy, and group reports.
  • Identify discrepancies and communicate issues to hotel leadership.
Training & Development
  • Participate in training on Marriott systems, digital communication platforms, and property procedures.
  • Learn and maintain proficiency in guest service techniques, room inventory management, and hotel operational standards.
  • Cross-train in Front Desk functions including guest check-in, check-out, reservations, and service recovery.
QualificationsRequired
  • High school diploma or equivalent.
  • Strong customer service and communication skills.
  • Excellent organizational and multitasking abilities.
  • Ability to work in a fast-paced hospitality environment.
  • Basic computer proficiency including Microsoft Office and email systems.
  • Ability to maintain confidentiality of guest and financial information.
Preferred
  • Previous hotel Front Desk, Rooms Control, Reservations, or Guest Services experience.
  • Experience with Lightspeed PMS.
  • Experience with Marriott brand standards and Marriott systems.
  • Knowledge of Marriott Bonvoy loyalty program.
  • Experience handling group reservations and room inventory management.
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to use computer systems and office equipment throughout the shift.
  • Ability to lift up to 20 pounds occasionally.
  • Ability to work flexible schedules, including weekends and holidays.
Core Competencies
  • Guest Service Excellence
  • Attention to Detail
  • Communication Skills
  • Organization and Planning
  • Problem Solving
  • Time Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility

Qualifications

Hotel Operations

Licenses and Certifications
  • Required

    Alcohol Awareness Cert

  • Required

    Certified Food Handler

Experience
  • Required

    1 years:

    Hotel Operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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