Additional Information: This hotel is owned and operated by an independent franchisee, Metmix Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Position Overview
Reporting to the General Manager, the Rooms Division Manager is an integral leadership role within the hotel, responsible for overseeing the Rooms Division to ensure daily operations deliver a high level of guest service while supporting the hotel’s strategic goals.
You will work closely with the Front Office, Reservations, Housekeeping and Maintenance teams to ensure operations run smoothly and efficiently, enhancing both guest satisfaction and overall departmental performance.
This hands-on role involves setting the standard through leading by example, fostering our welcoming and positive culture, and driving operational standards that consistently deliver excellent guest experiences and support team development.
Key Responsibilities
•Oversee daily operations of the Rooms Division, including Front Office, Reservations, and Housekeeping, ensuring excellent guest service and operational efficiency.
•Foster an inclusive and positive culture, promoting teamwork, engagement, and staff development in line with company values.
•Monitor departmental performance, guest satisfaction, and operational metrics, identifying areas for improvement and supporting strategic decisions.
•Ensure full compliance with health, safety, and fire regulations in front-of-house areas, maintaining a safe environment for guests and staff.
•Maintain adherence to Marriott brand standards, legal requirements, and internal policies, driving continuous improvement in processes and systems (e.g., Opera PMS).
•Proven experience as a Rooms Division Manager or in a similar leadership role within a luxury 4- or 5-star hotel.
•Strong knowledge of Front Office, Night Operations, and Housekeeping, preferably in a small to medium-sized hotel.
•Demonstrated ability to manage busy Front of House operations calmly and efficiently during peak periods.
•Professional, reliable, and maintains high personal standards of appearance and conduct.
•Excellent time management and multitasking skills, with strong attention to detail.
•Effective communicator, able to collaborate with all levels of staff and management.
•Knowledgeable with Marriott Brand Standards will be considered advantageous.
Competitive Salary and Annual Performance Bonus
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
