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Sales Coordinator - Lead Catcher

Brazil Office
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JOB SUMMARY

 

The Lead Catcher supports the Global Sales Team.  They provide the qualification, entry, sourcing, and overall coordination of incoming lead volume for all channels to meet lead entry expectations. They also act as the primary point of contact for process issues from both internal and external sources. 

 

This position requires contact with both internal and external customers including the Global Sales Team, Area/Market/National Sales Team, Hotel sales representatives and deployed Account contacts. 

 

Duties require managing daily business operations, handling all inquiries regarding lead entry facilitation, managing inbound lead volume, and communicating process updates. Responsibilities include providing support as directed by the Supervisor concerning job-related functions and completing projects as assigned in a timely manner.  Effective communication skills and the ability of effectively managing multiple projects simultaneously are essential in this position. 

 

CANDIDATE PROFILE 

 

Education and Experience 

  • High School diploma or equivalent required
  • Associate Degree (AA) from 2-year college and/or two to three years of related experience or training preferred
  • Hotel management training and reservations training preferred
  • Experience with data entry 
  • Prior experience as Sales Assistant, Sales Coordinator or Sales Merchandiser
  • Spanish or Portuguese, and English language both written and spoken required
  • Previous experience in a call/sales center environment preferred
  • Proficient computer skills required including the use of Outlook, Microsoft Word, Microsoft Excel, etc.
  • Previous experience in Data Entry preferred
  • Strong typing skills
  • Knowledge of Marriott brands, business strategies and culture
  • Demonstrated ability to multi-task, strong time management and organizational skills
  • Demonstrated ability to work well as a team 
  • Demonstrated ability to be flexible and exercise sound judgment and decision making
  • Strong organizational skills
  • Exercise consistent customer service / hospitality skills
  • Proficient communication skills in both verbal and written form as well as use of proper grammar and punctuation required

 

 

CORE WORK ACTIVITIES 

  • Manage inbound lead volume from multiple sources.  Qualify the needs of each request, enter and source leads in the system (SFA).  Send opportunities directly to inactive properties to ensure timely customer response.
  • Accurately track all leads and distribution.
  • Enter and update SFA with new or updated contact and/or account information.
  • Address questions regarding the entry process to ensure data integrity.
  • Handle incoming requests with proper etiquette and address the questions and concerns effectively or direct the inquiry to the appropriate person.  Follow up whenever necessary. 
  • Escalate issues as needed to Leadership.
  • Track monthly production data for submission to Leadership.
  • Stay informed and keeps Leadership informed of all office activities and schedules.
  • Provide additional support as workload allows. Complete other projects/reports as required or assigned.

 

 


 

MANAGEMENT COMPETENCIES 

Leadership
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.