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Sales Coordinator

Singapore Marriott Tang Plaza Hotel
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JOB SUMMARY

To support the sales process and administrative function of the Proactive and Sales Centre Team.

DUTIES AND RESPONSIBILITIES

  1. To handle all incoming calls in the office within 3 rings and to assist incoming sales enquiries through the sales process including guestrooms, group and catering bookings with proper follow-up on all quotations within 24 hours.
  2. Complete recording of all reports assigned.
  3. Assist to meet prospective clients for walk in site inspections in the absence of the Sales Team Personnel in a professional manner when communicating with customers.
  4. Work according to advance deposit, credit and billing process procedures (if applicable).
  5. To ensure prompt action on all tasks allocated by Director of Sales, Proactive Sales and Sales Centre Team in adherence to due dates given.
  6. To maintain proper and continuous maintenance of group, event bookings & corporate/customer database within Opera / SFA / Empower.
  7. To extend professional phone etiquette and to promote strong and friendly bonding with working partners of the Sales Team.
  8. To represent the Hotel in accordance with company standards of dressing, grooming and hygiene at all times
  9. To be familiar with the hotel product and to utilize the facts, observations and benefits to assist with enquiries for groups and event spaces.
  10. Participate in competitor survey for corporate rates, group rates and seminar packages as assigned.
  11. Prepare correspondence (enquiries, proposals and contracts).
  12. Be aware and enact all company SOP.
  13. Be aware of and work towards Department Goals.
  14. Performance of Shopcall towards department goal.
  15. To adhere to personal behavioural norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.
  16. Perform any duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.
  17. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Minimum GCE ‘O’ level and its equivalent
  • 1 - 2 years relevant working experience in hotel’s Sales and Marketing Department is a plus
  • Pleasant disposition and personality with a good command of written and spoken English
  • Good interpersonal and public relations skills and the ability to work as a team
  • Knowledge of PC software program – MS Word, Excel, PowerPoint, Opera will be an asset
  • Effective time management skills

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.